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[March 01, 2004]
Salesforce.com and WebEx Team to Offer a Complete Sales Automation and Communication Service
Salesforce.com, the global leader in customer relationship management (CRM) services, and WebEx Communications Inc., the leader in web communications services (Nasdaq:WEBX), today announced an agreement to integrate salesforce.com with the WebEx MediaTone Network to create a comprehensive sales automation and communication service delivered on demand -- without software.
The integration of the market-leading services will be completed through sforce, the on demand platform that powers salesforce.com. As part of the alliance, the companies will also promote the joint offering to their combined customer base of over 15,000 companies worldwide.
"Companies of all sizes realize the on demand model is the only option for CRM success," said Marc Benioff, chairman and CEO, salesforce.com. "Now the pioneers and champions of the model are coming together to help sales forces more effectively manage relationships and communications with their customers, partners and colleagues -- all without software."
"This agreement reaffirms our commitment to integrate our MediaTone web communications capabilities into the applications and services business people use everyday," said Subrah Iyar, chairman and CEO, WebEx. "The combination of our leading web communications capabilities with salesforce.com's proven CRM service will support all stages of the sales cycle."
Salesforce.com delivers state-of-the-art on demand CRM for the scalable, secure management of sales force automation, customer service and support, marketing automation, document management, contract management, and analytics. WebEx operates a secure global network on which it provides web communications services for meetings, conferencing, events, training and support. The integration between the two services will allow customers to quickly launch a WebEx meeting from salesforce.com, and capture all relevant information from the meeting in the salesforce.com CRM service. The two companies will work closely to promote integrated and complimentary products to their combined customer base, as well as streamline the trial and purchase of each other's services.
The integrated service is planned for release in summer 2004.
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