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Dictaphone Joins Aspect Communications' Technology Alliance Program STRATFORD, Conn. --(Business Wire)-- June 24, 2004 -- Stratford, Connecticut-based Dictaphone Corporation's Communications Recording Systems (CRS(TM)) Group, a leading provider of recording and monitoring systems and Workforce Relationship Management(TM) solutions for contact centers, today announced a technology alliance with San Jose, California-based Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions. This alliance will enable Dictaphone to leverage Aspect's open-platform technology, development tools and educational and business development resources.The alliance with Aspect is in line with Dictaphone's strategy for uncovering business opportunities by differentiating its products and services and engaging in joint sales and marketing activities with companies whose products are complementary. "The majority of expenses involved in running contact centers are related directly to personnel," said John Kaiser, vice president of global marketing for Dictaphone's CRS Group. "The combination of our Workforce Relationship Management and recording systems with Aspect's technology is intended to help businesses get the most return out of their investments in a very strategic asset--their contact center staff." As a participant in Aspect's alliance program, Dictaphone will receive software development licenses and access to Aspect's technical and sales support, training, and labs for testing and product validation. The alliance also opens the door for Dictaphone and Aspect to collaborate on joint marketing and sales activities, including Webcasts, direct mail campaigns, lead generation programs, user conferences, key account sales calls, and press and analyst briefings. "Recording and monitoring initiatives are vital to contact center performance, and Dictaphone is an innovator in this arena," said Pat Bernard, vice president of channels and alliances at Aspect. "Alliances like this help to ensure that Aspect's customers can count on our solutions to support their diverse environments." About Dictaphone Corporation's Communications Recording Systems (CRS)(TM) Group With over 18,000 installed customers worldwide, Dictaphone Corporation's Communications Recording Systems (CRS(TM)) Group is a leading provider of recording and monitoring systems for contact centers and Workforce Relationship Management solutions designed to optimize agent performance. Dictaphone CRS is a division of the Stratford-Conn.-based Dictaphone Corporation. Dictaphone's ContactPoint(TM) Workforce Relationship Management(TM) solution optimizes agent performance by helping contact centers hire and retain the best agents, assess them fairly and consistently and empower them with the right training and rewards. The centerpiece of ContactPoint is a competency model that enables the creation of job profiles that outline the skills, knowledge and abilities that agents need to be successful. Once identified, these skills, knowledge and abilities can then be systematically applied to the contact center's hiring, training and assessment programs using ContactPoint, to increase agent effectiveness and improve customer service. The ContactPoint solution was designed to work in combination with Dictaphone's Freedom(R) Enterprise communications recording system. Freedom Enterprise records customer/agent interactions using standard voice recording or voice-over-Internet protocol (VoIP) recording. The agent's desktop screen activity can also be captured. Other features supported by ContactPoint and Freedom Enterprise include remote playback via Web access; computer telephony integration (CTI) for data capture, service observe and advanced analytics; and integration to legacy HR systems to capture recruitment, assessment and training data. For more information, call 1-800-886-4908 or visit www.dictaphone.com. Safe Harbor Statement This press release includes forward-looking statements within the meaning of Section 21(e) of the Securities Exchange Act of 1934. These statements are based on Dictaphone Corporation's current expectations and estimates as to prospective events and circumstances that may or may not be in Dictaphone Corporation's control and as to which there can be no firm assurances given. These forward-looking statements are subject to risks and uncertainties and there can be no assurance that any of these forward-looking statements may prove to be correct and actual results may differ materially. These risks and uncertainties include, but are not limited to, economic conditions in the U.S. and abroad, the ability to complete and deliver products and services within currently estimated time frames and budgets, the ability to effectively manage diverse and geographically dispersed operations, difficulties with integrating product plans, schedules and resources, potential that the information and estimates used to predict future performance were not accurate, market acceptance of Dictaphone Corporation's products, competitive products, pricing pressures, and other risks. Dictaphone Corporation disclaims any intent or obligation to update these forward-looking statements. Dictaphone(R), Freedom(R), Communication Recording Systems(TM), CRS(TM), ContactPoint(TM) and Workforce Relationship Management(TM) are trademarks or registered trademarks owned by Dictaphone Corporation. Other products or marks referenced herein may be trademarks of their respective owners. Dictaphone Corporation's Freedom(R) recording system is the subject of U.S. and foreign patents and patent applications. (C) 2004 Dictaphone Corporation, all rights reserved. |
