Citrix GoToAssist Wins Top CRM Awards for Industry-Leading Remote Support; Recognized for Proven Customer Satisfaction, Rapid ROI and Quality of Service

Citrix GoToAssist Wins Top CRM Awards for Industry-Leading Remote Support; Recognized for Proven Customer Satisfaction, Rapid ROI and Quality of Service

SANTA BARBARA, Calif. --(Business Wire)-- June 8, 2004 -- Citrix Online, a division of Citrix Systems, Inc. (Nasdaq:CTXS), reports that Citrix(R) GoToAssist(TM) earned top distinctions this spring from major CRM media. Customer Interaction Solutions(TM) magazine awarded GoToAssist with the 2004 CRM Excellence Award. CRM Advocate named GoToAssist the winner in The Sixth Annual Users Choice Awards in the service and support category. The remote-support solution earned recognition for enabling the on-demand enterprise to transform technical support into competitive advantage by streamlining business processes while significantly increasing quality of service and customer satisfaction.

"Customer Interaction Solutions awards the 2004 CRM Excellence Award to GoToAssist for its world-class remote-support solution to customers and end users," states Nadji Tehrani, chairman and CEO at TMC(R). "For the second consecutive year, GoToAssist earns this distinction from us based on the voice of its customers for enhancing their CRM goals and delivering satisfied customers -- a business's most valuable asset."

The Users Choice Awards, sponsored by CRM Advocate, is the only awards program in which customer relationship management (CRM) products are judged by the end user. "In these days where proving ROI is imperative, there is no greater testimony than this award," states Gary Lemke, president of RealMarket, a CRM Advocate affiliate. "Citrix Online is obviously doing a number of things well to receive such high praise from their customers."

The enterprise-proven GoToAssist managed service provides secure, cost-effective remote assistance. Support representatives can chat online with end-users, show a live demo, "push" a Web page or file transfer and take permission-based control of the customer's mouse and keyboard to resolve a problem. With GoToAssist, support organizations report first-call issue resolution increases of 70 percent or more and a 50 percent reduction in support-handling time compared to other solutions.

"It's an honor to be recognized for CRM excellence based on the results our customers are achieving with GoToAssist," states Brian Donahoo, senior vice president of products and services at Citrix Online. "Our ROI methodology enables our customers to rapidly implement with GoToAssist, see real-time payback on their investment and start transforming technical support into competitive advantage. GoToAssist provides a variety of CRM tools to match the customer need with the best possible solution, including integrated web-based support, remote trouble-shooting, reporting, and turnkey integration into other CRM solutions."

For more information about award-winning GoToAssist, visit www.gotoassist.com or call 800-549-8541.

About TMC(R)

Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC(R)) publishes Customer Inter@ction Solutions(TM), and Internet Telephony(R) magazines, and the online publications, TMCnet.com(R), Planet PDA(TM) Magazine, Alternative Power(TM) and BiometriTech(TM). TMC(R) is also the first publisher to test new products in its own on-site laboratories, TMC(R) Labs. TMC(R) produces The VoIP Developer Conference and The Global Call Center Outsourcing Summit. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 25 online newsletters. Visit www.tmcnet.com for details.

About CRMAdvocate

CRMAdvocate (www.crmadvocate.com) represents a group of forward-thinking individuals who, along with their companies, share a commitment to help grow and mature the market through leadership in education and research. In short, the CRMAdvocate program seeks to create a more receptive and larger market for CRM solutions by focusing on success via case studies, success stories and best-in-breed CRM strategies. Currently, CRMAdvocate has more than 1100 success stories that can be searched by vertical industry, application, geography, size of installation and keyword.

CRMAdvocate includes an elite list of industry stakeholders: industry analysts, associations, publications, event producers, solution providers, and leading web destinations including Advanstar, AFSMI, Consortium for Service Innovation, CRM Association, CRM Magazine, CRMXchange, DCI, Help Desk Institute, STI Knowledge Help Desk Community, Integrated Solutions Magazine, Peppers and Rogers Group, RealMarket and SearchCRM.

About RealMarket

RealMarket is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. Providing real-time and on-demand industry news, webcasts, case studies, white papers, research, and product information, RealMarket allows end-users, editors, research analysts, system integrators, consultants and others to stay current on industry trends. RealMarket is headquartered in Indianapolis, Indiana. (http://www.realmarket.com)

About Citrix Online

Citrix Online, a division of Citrix Systems, Inc. (Nasdaq:CTXS), offers the leading Web-based access, support, and collaboration software and services. The division offers Citrix GoToMyPC(R), the easiest-to-use solution for remote, secure, and managed desktop PC access over the Web; Citrix GoToAssist(TM), the most secure, reliable and powerful solution for Web-based technical support and customer collaboration, and Citrix GoToMeeting(TM), the easiest, most secure and cost effective solution for conducting online meetings. Citrix Online products are used by more than 4,900 companies worldwide, including Cisco Systems, Siemens, Intuit, Cablevision and Microsoft Business Solutions. The division is based in Santa Barbara, California, and is on the Web at http://www.gotomypc.com, http://www.gotoassist.com, and http://www.citrix.com.

Citrix(R) is a registered trademark of Citrix Systems, Inc. in the U.S. and other countries. GoToMyPC(R), GoToAssist(TM) and GoToMeeting(TM) are registered trademarks or trademarks of Citrix Online LLC in the U.S. and other countries. All product and company names herein may be trademarks of their respective owners.

[ Back To TMCnet.com's Homepage ]

Discussions: