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ReachView Technologies Provides N2 Broadband with Real-Time Monitoring for Video-on-Demand Services ATLANTA --(Business Wire)-- July 13, 2004 -- Solution Provides Cable Operators with Powerful Visibility and Monitoring CapabilitiesReachView Technologies, a provider of operational business intelligence and active dashboard technology, today announces the completion of a new real-time monitoring service for N2 Broadband(R), the leading provider of open platform solutions that enable cable operators and content providers to quickly and confidently offer on-demand services such as video on demand (VOD). N2 Broadband wanted additional visibility into its OpenStream platform, which is currently supporting VOD services in more than 50 markets with more than 15 million digital subscribers. This visibility enables N2's customers to control, monitor and improve their own operational and technical performance to better serve their subscribers. In less than 60 days, ReachView implemented a system that enables the N2 Network Operations Center to monitor the availability of on-demand services in N2 Broadband's customers' cable TV networks. "When a cable subscriber orders a movie, they want real-time results. If they select a movie and don't get it for some reason, the revenue loss is felt by every party in the distribution chain from content provider to local cable operator," said Richard Linn, Director of Operations of N2 Broadband. "With ReachView's help, N2's NOC now has improved real-time visibility of the complete VOD back office -- and the necessary data to make better operational and business decisions." In providing N2 Broadband with enhanced visibility into its video-on-demand systems, ReachView developed a management solution using a combination of technologies offered through the ReachView Partner Program. The ReachView team then applied a series of operational rules and automations to communicate with N2 Broadband's network operations staff. "The cable industry is a carrier class environment, one that is parallel to the telecommunications industry, an industry where we have remarkable expertise," said Ian Bresnahan CEO of ReachView. "In working with N2, we first worked to understand the business processes and the related job functions that needed to be accomplished, and then we thought about the technology that would make that happen. In doing so, we were able to help N2 deliver a tremendous value-add service to its customers." Currently more than 50 telecommunications, financial institutions and enterprise companies have implemented ReachView's services and technology to help translate IT statistical data into relevant business information. About N2 Broadband N2 Broadband is the leading provider of open platform solutions that enable cable operators and content providers to quickly and confidently offer on-demand services. The company's N2 Network(TM) is the industry's only complete on-demand solution that spans content creation and management through back-office service management and operations support services to protect cable operator networks and ensure network reliability. With deployments in more than 100 cities throughout North America, N2 Broadband provides its products and services to leaders in the entertainment and cable industries, including Adelphia Communications, Cablevision, Comcast Cable, Cox Communications, Time Warner Cable, Rogers Cable, iN DEMAND, HBO, Global Digital Media Xchange Inc. WWE and Starz Encore Group. N2 Broadband was recently named to CED Magazine's "Broadband 50 Companies to Watch" for the third consecutive year. About ReachView Technologies ReachView Technologies, a provider of operational business intelligence and active dashboard technology, delivers proven management strategies and software solutions that improve operational efficiencies and revenue generation channels. The company's core understanding of and experience with IT management platforms and business operations in financial services, telecommunications and enterprise environments, coupled with its knowledge of how companies generate revenue, allows the company to satisfy both IT and operational goals and requirements. ReachView's flagship product, ReachView ICE, enables companies to view, capture, control and resolve any issue affecting critical business processes such as fraud, integrated testing infrastructure, transaction processing, revenue assurance, claims processing, regulatory compliance issues or security management. The company's additional offerings include ReachView Consulting Services, TotalCare Maintenance and Support Services and the ReachView Partner Program. ReachView's software and services are designed for and used by executives, operations managers and IT within financial, telecommunications and enterprise environments. ReachView is privately held with headquarters in Atlanta and offices in Dallas, Chicago and Raleigh. ReachView has been recognized by the Atlanta Business Chronicle as one of Atlanta's 50 fastest growing companies. For more information visit www.reachview.com. |
