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Aspect Communications backs Aculab VoIP technology
Aspect Communications backs Aculab VoIP technology
8th July 2004, Milton Keynes, UK - Aculab, a manufacturer of computer telephony technology for developers and systems integrators, today announced that Aspect Communications Corporation, a leading provider of enterprise customer contact solutions, has selected Aculab�s IP telephony cards for use in the latest version of Aspect�s IVR solution, Aspect Customer Self-Service® version 7 (CSS 7).
Via a long-term alliance, Aspect has utilized Aculab�s technology to deliver mission-critical, highly scalable, E1 telephony based self-service solutions to customers around the world. Aculab�s existing E1 cards and IP telephony cards use the same APIs, making it easier for developers to implement VoIP capability.
�VoIP support is an important consideration for customers,� said Norm Kayserman, Senior Product Manager at Aspect. �Aculab met our rigorous standards for addressing this market requirement. Additionally, over the past 10 years, Aculab has delivered high quality and reliable customer support. So, we knew that the VoIP capability we provide in Aspect CSS 7 would meet the high demands that our customers place on it.�
Chris Gravett, Aculab�s Sales and Marketing Director, added, �This is great news for Aculab. It highlights that our renowned heritage in protocol support has extended into next-generation networks and IP telephony. It also confirms how our commitment to providing more than leading-edge technology has contributed to long-term successful partnerships - our support services really add further value for our customers.�
Customers can purchase just the software solution, which is based on open standards and qualified on industry-standard platforms, or they can purchase a turnkey system that includes all required hardware and software, from Aspect.
About Aculab
Aculab enables developers and systems integrators to produce a variety of high- performance communications solutions. Aculab�s portfolio offers an exceptional mix of capabilities that are easy to integrate and bring real value - reduced costs, increased customer satisfaction and competitive advantage. A complete range of open standards building-block technologies for use within telco or enterprise environments, as well as essential support services are offered. Products include media resources, digital network access, VoIP, fax, speech processing and conferencing. Support is available to help developers through each stage of their product�s life cycle, including pre-sales consulting, technical support, training and marketing.
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