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Artisoft and Trisys Partner to Deliver Robust Call Accounting Solution Integration of TeleVantage IP-PBX and Tapit Call Accounting saves money, reduces call fraudCambridge, MA and Florham Park, NJ – July 7, 2004 – ArtisoftÒ, Inc. (OTC: ASFT), a leading provider of open systems IP-PBX and call center products, and Trisys, Inc., a leading provider of call accounting software solutions, today announced that the companies have teamed for an advanced call accounting solution. The integration of Artisoft’s TeleVantage and Trisys’ Tapit enables business to effectively track and analyze inbound and outbound calls to control costs. This strategic relationship, formed under Artisoft’s Open Communications Alliance, empowers both companies to promote the solution to their respective channels. The integration of TeleVantage and Tapit provides real-time data collection and automated fraud reporting, with advanced features such as call editing, automatic report scheduling, CallerID deluxe support, compatibility with time/billing packages and e-mail reporting in text, rich text and HTML file formats that can be published to the web. TeleVantage produces detailed and accurate records of every call made, and Tapit transforms these records into hundreds of reports containing valuable business information that enable call costs to be allocated to different accounts or departments and identify fraudulent use. In addition to the comprehensive reports included with the systems, the combination of TeleVantage and Tapit also enables businesses to create customized reports that meet their unique needs. “We have evaluated numerous reporting packages and none compare to the ease-of-use and intelligent representation of data offered by Tapit,” declared Josh Anderson, President of Compact Data Systems Incorporated, an authorized TeleVantage reseller. “The combination with TeleVantage is a perfect match for anyone who wants a flexible, feature rich solution to save money.” “Accurate cost accounting is critical to every business, and telephone calls can be among the largest and hardest to account for expenses a business can have,” said Rob Black, Product Marketing Manager at Artisoft. “Tapit complements the robust functionality and reporting of TeleVantage to enable our customers to more effectively manage their call center and control expenses.” TeleVantage is an open systems IP-PBX that delivers unprecedented communications capabilities to medium-size businesses, branch offices and call centers. The flexible software-based feature set, including intelligent call management, unified messaging, automatic call recording, graphical desktop call control and the comprehensive TeleVantage Call Center, is easy to customize and administer, allowing businesses to dramatically improve customer service and employee productivity. Built on industry standards and supported by world-class Intel® technologies, TeleVantage eliminates the need for proprietary hardware, enabling it to grow and evolve as business needs change while maintaining a low cost of ownership. Artisoft’s Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point. “Today businesses are looking to control costs and increase productivity whenever and wherever they can,” commented Mike DeNoia, Senior Executive Vice President of Sales and Marketing for Trisys. “With TeleVantage and Tapit, any business can become much more productive and decrease their costs.” Tapit EX Network Call Accounting products offers web and LAN based reporting. These reports can be run automatically or on demand. Reports can be viewed, emailed, or printed by any authorized user regardless of their location. Trisys provides a full product line of call accounting for general business and hospitality. Trisys offers a three-year guarantee and free end user training. Whether it is a single location or remote polling for hundreds of sites, Trisys solutions can meet your firm’s reporting needs. About Artisoft Artisoft, Inc. is a leading provider of open systems IP-PBX and call center products that deliver advanced functionality, flexibility, and value to medium-size businesses, branch offices, and call centers. Artisoft’s innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com. About Trisys Trisys Incorporated was founded in 1984 and has built its reputation as the dependable and affordable solution provider. All development and support are done in its offices. All of its products carry the industry’s leading guarantee of three years. No one else comes close to this level of service. Trisys offer a full range of call accounting solutions for every end user. Trisys’s customer list is a who’s who of U. S. Fortune 500 companies as well as many medium and small firms everywhere. These flexible products are supported by a team of developer and support staff with years of experience not only in telecommunications but call accounting. Trisys distributes its line of call accounting products through authorized dealers and distributors nationwide. For more information on these products please call Mike DeNoia at 804-355-2096. # # # For more information, contact: Mary Ellen Quinn Artisoft, Inc. 617-354-0600 x342 [email protected] Mike DeNoia Trisys, Inc. 804-355-2096 [email protected] |