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ProfitCenter Software -PCS- Deploys Version 2.5 Functionality Release; Powerful Sales Force Automation, Product Management, Order Processing and Web Commerce Enhancements Lead to Increased Customer Profitability PORT WASHINGTON, N.Y. --(Business Wire)-- July 6, 2004 --Pioneering Web Commerce Capabilities Enable PCS Customers to Broaden CRM by Creating Streamlined Integration Throughout the Customer Lifecycle ProfitCenter Software Inc., a wholly owned subsidiary of Systemax Inc. (NYSE: SYX) and a new entrant in the rapidly emerging market for web-based business automation software announced today the deployment of the Version 2.5 Functionality Release with over 100 new enhancements and features. The latest release of PCS' Profitability Software Suite(TM) introduces extensive E-Commerce features, Customer Service enhancements, flexible Screen Modeling, customizable Dashboards, and pre-built interfaces to the Ecometry MACS(R) system. The PCS Profitability Suite was specifically created to automate and manage all customer product, service, and pricing interactions moving through multiple sales presentation channels for companies that have the following attributes: High volume of customer transactions Quote/Order Intensive Catalogue or direct mail business Numerous SKUs and configuration of complex products Challenges consolidating traditional & web product, pricing and order data "PCS has created such a powerful sales force automation, product management, order processing and web commerce application that Global Industrial can honestly say we provide the best and easiest online shopping experience for industrial grade equipment on the web. Our increased sales show it," said Jeff Gregory, SVP of Sales and Marketing for Global Industrial Equipment. PCS Version 2.5 Functionality Release highlights include: E-Commerce, Order Processing and Product Catalog Integration - During Order Processing while placing customer orders, sales personnel can view, via a direct link, the E-Commerce web page and Catalog Page PDF (portable document format). The sales personnel see exactly what the customer is viewing during the order process. Web Presentation Content can be managed directly from PCS. Featured Items and Secondary Items or Services can be selected for web page presentation with all pricing and features pulled directly from the PCS Product Catalog. The Photo Gallery features give users access to select photos and photo configurations for the web presentation. The Inventory Clearance and Products on Sale functionality makes web marketing of targeted products easy and profitable. User Defined Real-Time Dashboards - Real-Time Dashboards for quick access to make business decisions are customizable for each employee in a company. Instant analysis of key business and performance indicators such as open quotations, leads, sales orders, employee productivity and financial data are instantly available and actionable. Flexible Screen Modeling - Screens can be modeled to add or delete fields, rename fields, change positioning and order of fields based on the work flow process of the customer. In addition, all modeled fields are accessible for reporting and Dashboard display. Customer Service Updates - Customer Service personnel have enhanced capabilities for improving the customer's interaction with their company. Call Pad facilitates easy recording of the customer interaction, viewing of the call log for history of calls, specifying follow-up actions required and setting the date for the follow-up. Reviewing existing orders, issuing Return Goods Authorization and issuing Credits are all automated for fast, efficient resolution to customer issues. Ecometry (MACS(R)) Interface - PCS has developed a standard interface to Ecometry's MACS(R) system. Current Ecometry customers looking for a replacement to their aging technology and functionality in MACS, now have a solution for either a phased approach or complete replacement. Pre-built connectors allow for easy data transfers to and from back end MACS(R) processes or for conversion of data for system replacement. "The PCS Profitability Software Suite(TM) Version 2.5 release has some very exciting features that will give our customers control over their mix of E-Commerce and traditional sales channels," said Matthew Ehrlich, President and CEO of ProfitCenter Software. "Companies with large volumes of e-commerce transactions, complicated product requirements and thousands of product SKU's require a comprehensive solution to help manage their business. The PCS solution drives e-commerce business as it processes, monitors and manages orders, products, pricing, vendors, and customer information. PCS provides a unique hosted application service providing total integration from initial customer contact to posting the revenue from the sale," added Ehrlich. PCS is a 100% web-based service that helps companies automate and manage the entire customer lifecycle across multiple sales channels (web, catalog, call center, outside sales). The PCS Profitability Software Suite provides customers one unified solution that directly enhances a company's bottom line and profitability while eliminating all the costs and complexities of traditional CRM solutions such as PeopleSoft (Nasdaq: PSFT), Siebel (Nasdaq: SEBL), SAP (NYSE: SAP), yet offers a broader solution set unlike SalesForce.com (NYSE: CRM) and SalesNet. About ProfitCenter Software Inc. A subsidiary of Systemax, Inc. (NYSE: SYX - News) www.systemax.com and based in Port Washington, New York, ProfitCenter Software Inc. (PCS) (www.profitcentersoftware.com) is a new entrant in the rapidly emerging market for web-based business automation software. The company delivers the first integrated and scaleable suite of enterprise applications for directly enhancing a company's bottom line. PCS is the first company to recognize the need for software companies to focus solely on the applications and solutions that can directly affect a company's profits. About Systemax Inc. Systemax Inc. (NYSE: SYX - News) www.systemax.com has developed an integrated system of branded e-commerce web sites, direct mail catalogs, and relationship marketers to sell PC hardware, related computer products and industrial products in North America and Europe. Systemax is a Fortune 1000 company. Forward-looking statement: This press release contains forward-looking statements about the company's performance. These statements are based on management's estimates, assumptions and projections and are not guarantees of future performance. ProfitCenter Software Inc. and Systemax Inc. assume no obligation to update these statements. Actual results may differ materially from results expressed or implied in these statements as the result of risks, uncertainties and other factors including, but not limited to: (a) unanticipated variations in sales volume, (b) economic conditions and exchange rates, (c) actions by competitors, (d) the continuation of key vendor relationships, (e) the ability to maintain satisfactory loan agreements with lenders, (f) risks associated with the delivery of merchandise to customers utilizing common carriers, (g) the operation of the company's management information systems, and (h) unanticipated legal and administrative proceedings. Please refer to the Forward Looking Statements section contained in Systemax Inc.'s Form 10-K for a more detailed explanation of the inherent limitations in such forward-looking statements. Product or service names mentioned herein are the trademarks of their respective owners. |
