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Kanisa Issues Patent for Core Knowledge Management Automation Technology; Patented Technology Automates Knowledge Management Through Process-Based Auto-Classification and Tagging CUPERTINO, Calif. --(Business Wire)-- July 5, 2004 -- Kanisa Inc., the leading provider of knowledge-empowered customer service applications, announced today it has been issued U.S. Patent # 6,711,585 entitled "System and method for implementing a knowledge management system" by the U.S. Patent and Trademark Office.The patent, awarded to Kanisa for its knowledge management technology, protects its multi-dimensional representation of knowledge, enabling effective searching for knowledge within a complex information space. The newly patented technique classifies knowledge objects such as documents, web pages, products, people, organizations, products, and links to applications into multiple distinct taxonomies. This allows for a rich multi-dimensional search and enables the full context of the query to affect the relevancy of results. Kanisa leverages this unique technology across its comprehensive suite of knowledge-empowered customer service applications. These applications are designed to automate the problem resolution process across all service channels such as web self-service, call centers, email communication, and communities. A critical element of the Kanisa platform on which these applications rely is the ability to automatically tag, classify, and categorize disparate content in multiple locations, formats, and structures. Kanisa's patented approach adds structure to the critical support content companies must make available to their customers. By enabling effective access to this information regardless of the channel customers use, Kanisa helps companies provide consistent, world-class customer support. About Kanisa Kanisa is the leading provider of knowledge-empowered customer service applications that drive efficiency, revenue, and customer satisfaction. Kanisa applies knowledge to optimize customer-facing business processes in support centers, service portals, and web sites. Industry-leaders including Microsoft, HP, Apple Computer, Ford, and Novartis rely on Kanisa applications to deliver world-class customer service. Kanisa is headquartered in Cupertino, CA. |
