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MESQUITE CREDIT UNION SELECTS EADS TO IMPROVE ADMINISTRATION AND PRODUCTIVITY
MESQUITE CREDIT UNION SELECTS EADS TO IMPROVE ADMINISTRATION AND PRODUCTIVITY
EADS TELECOM and Westron Communications team to offer streamlined communications
Dallas, December 14, 2004 � For Mesquite Credit Union, communications between bank officers and members is critical to daily operations. Whether for checking loan interest rates, making loan payments or obtaining fund balances, members regularly conduct their business with Mesquite Credit Union via the phone. With the business depending on communication and needing to update its telecommunications, Mesquite Credit Union selected a solution from EADS.
Working with its Dallas-based certified value added reseller (VAR) partner, Westron, a member of 1nService, a nationwide network of integrators providing comprehensive telecommunications IP solutions, EADS has installed a converged communications platform and Unified Communication Platform (UCP) application. UCP allows companies to realize greater productivity gains and decreased administrative costs by unifying all types of messages into one comprehensive and centrally managed tool.
�Mesquite Credit Union�s previous system was not compatible with their new interactive voice response (IVR) system which was recently installed to allow their customers access to account information from a touchtone phone,� said Kyle Priest, vice president of marketing for EADS TELECOM. �The EADS converged platform solution not only seamlessly connects to the IVR system, but it will allow them to provide better service to both internal and external audiences. Plus, the Unified Communication Platform is providing far more flexibility in retrieving and responding to messages and improving customer service.�
With UCP, a fully automated, unified messaging platform empowers users by providing access to e-mail messages via the phone, voice messages via a desktop PC or wireless device, or access to all types of messages using a single Web interface.
The Pointspan® M6501 delivers traditional PBX, converged systems or full voice over IP (VoIP) capability, allowing customers to implement IP at their own pace over one networked system. The Pointspan M6501 supports voice messaging, systems management and contact center applications with the ability to interface and connect any combination of up to 232 analog, digital or IP phones.
The converged platform is a versatile system providing smaller to medium size businesses with the functionality that previously was only found in systems for large companies. Credit union employees can experience the productivity benefits of UCP in that it improves an organization�s responsiveness to its customers, and reduces costs through streamlined message management and administration.
EADS� platform is easily expandable so that it can grow as the credit union grows, providing them the opportunity to integrate VoIP when the credit union is ready.
EADS and its commercial telecom division, referred to as Communication Information Networks (CIN), is a leading worldwide provider of enterprise telephony solutions, including secure information systems and networks based on key technologies such as Telephony over IP, Contact Centers, systems management, directories and web communication portals. EADS CIN is number 5 in Europe and number 2 in France in the Enterprise Telephony sector, with respectively 7% and 30% market share. EADS is a global IP Telephony leader with an installed base of 100,000 IP licenses. CIN has a local presence in 18 countries mainly in Europe and the United States.
EADS North America (the parent of EADS TELECOM North America, Inc), with ten operating units and investments in 39 cities, offers a broad array of advanced solutions to its customers in the public safety and homeland security, commercial, aerospace and defense markets. EADS North America supports more than 100,000 North American jobs. EADS is a global leader in public safety, aerospace, defense and related services. The EADS Group includes Airbus and Eurocopter, is prime contractor for the Ariane launcher, develops the A400M and is the largest industrial partner for Galileo.
For more information about EADS telecom solutions in North America, visit www.eadstelecom-na.com.
For more information about EADS North America, visit www.eadsnorthamerica.com or contact Diane Murphy at (202) 776-0988, or email: diane.murphy@eadsnorthamerica.com.
Westron Communications (www.westron.com) is a Dallas-based network integration solutions provider, specializing in networked telephony and security technologies. Westron uses IP telephony as well as legacy voice technology to deliver unified data/voice platforms to its clients. This enabling technology acts as a catalyst to optimize the business applications that drive clients' growth and success.
Westron is enjoying its 19th year of growth and is one of the founding members of the 1nService (www.1nservice.com) North American-wide services delivery network. Westron provides advanced consulting services as well as strategic planning and project and network management capability, and can deliver these solutions anywhere in North America via the 1nService network. Westron�s focus is on the continued success of its client companies enabled via its service and product offerings.
For more information about Westron or 1nService, please contact Dave Casey at (800) 322-2365 or by email at dcasey@westron.com.
Contacts for the media:
Laurie Buchanan
EADS TELECOM
(469) 365-3242
laurie.buchanan@eadstelecom-na.com
Tina Young
TechCom Partners
(972) 661-0331
tyoung@techcompartners.com
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