| [August 26, 2004] |
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ECI Conference Call Services Launches New Billing System; Comprehensive Conference Call Charge Detail Available Online
WAYNE, N.J. --(Business Wire)-- Aug. 26, 2004 -- ECI Conference Call Services, the largest privately-held, full-service audio and web conferencing provider, today announced the successful launch of its new billing system. The new system includes an industry leading bill format, plus customer tools that enable immediate access to key account information online, with downloadable detail and enhanced customer service and support.
"Prospective customers tell us that an important part of their decision in selecting a conferencing services provider is the ability of the conferencing company to generate user-friendly invoices with key billing detail," said Stephen J. Pook, ECI's Vice President of Sales. "These enhancements to our invoicing system position us to successfully address a key requirement of the conferencing buyer and continue to provide the best customer service in the industry."
ECI's new invoice features enhanced readability, improved product description legends and comprehensive call detail, providing customers with access to more information about their conferencing usage than ever before. Included in the new invoicing capabilities are a one-page summary of total account charges, credits and balance due, a payment summary that details credit card charges, and a conferencing summary section that provides information about specific calls at a glance. Expanded payment options, including credit card capabilities, provide additional flexibility for customers. An optional feature, available at no charge, is online traffic information about conference call usage, which includes originating numbers (ANI) for every caller that dialed into a reservationless call (where available), and extensive detail on each conference call, including related miscellaneous expenses (e.g., recordings, transcriptions, participation lists, etc.) Through a newly designed online user interface, customers are able to easily view their conferencing activity and export the data to a spreadsheet for more detailed analysis.
About ECI
ECI Conferencing Services makes conference calling powerfully simple. ECI simplifies the meeting experience through its broad range of easy-to-use web and audio conferencing services and is redefining how businesses can improve communications, creativity and costs through the use of simple, leading-edge conferencing services.
Headquartered in Wayne, New Jersey, ECI was founded in 1991 and provides its services to thousands of organizations operating across a diverse group of industries in various sectors. ECI, the largest privately held company conferencing company in North America, is majority-owned by Investcorp, a global investment firm. To learn more about ECI, visit the company Web site at www.calleci.com or call 1-888-405-6400.
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