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State of Washington Extends Customer Service Agreement with SafeHarbor Technology Corporation
After three years of service including more than 300,000 support interactions with users in the state of Washington, the Department of Information Services has renewed and expanded its agreement with SafeHarbor Technology Corporation. The Company provides customer support services including web-based self service and email and telephone support to citizens, businesses and employees in the State. Under an expanded three year relationship, all state, county and local government agencies in Washington will have access to favorable pricing for a broad range of services from SafeHarbor, a national leader in the design and delivery of technology-leveraged customer support.
Customer support for the State’s web portal (www.access.wa.gov), the Department of Licensing Vehicle Online Services website and the Department of Labor and Industries Express Filing website are delivered by SafeHarbor. The Company’s knowledge engineering, customer support chain expertise and advanced technology have enabled the State to satisfy to up to 90% of all support inquires for certain departments via web-based self service. “Our track record with SafeHarbor Technology Corporation demonstrates that their solution platform can reduce our customer service costs dramatically and enable us to achieve our service level objectives.” explained Rhonda Polidori, Manager of DIS Digital Government Web Properties for the State. “We look forward to additional savings and new applications for the solution during the term of our new agreement.”
“We are excited to have participated in nationally-recognized Digital Government initiatives with the State of Washington.” added Scott Stebbins, Vice President of Operations at SafeHarbor. “We look forward to providing our services to additional state, county and local organizations to help them deliver high-quality support to their constituents more efficiently.”
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