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Atlas Copco Compressors Inc. Chooses FieldCentrix Enterprise to Increase Customer Service and Efficiency of Their Service Operation IRVINE, Calif., April 14 /PRNewswire/ -- FieldCentrix(R), the leading supplier of service management automation solutions for field service, today announced Atlas Copco Compressors Inc. has selected FieldCentrix Enterprise wireless mobile and dispatch software to optimize its field service operation, increase cash flow and enhance its customers' service experience."We wanted to provide our customers with the best value service the market has to offer. To do this, we knew we needed to streamline our processes, increase the 'wrench' time of our technicians, and improve access and accuracy to service and billing information," said Ray Lofgren, president of Atlas Copco Compressors. Atlas Copco Compressors Inc. will implement the entire FieldCentrix Enterprise suite of applications including FX Service Center(R), FX Mobile(R) and FX e-Service(TM) software. FX Service Center will provide Web-based dispatch and call center capabilities to Atlas Copco. It will interface to the field technician's mobile device and provide real-time status and communication with dispatchers and office personnel. It will also help create a complete, online knowledgebase of corporate information. FX Mobile software will capture customer information while creating seamless wireless or direct connect communication between Atlas Copco field technicians and the office. It will also provide workers in the field with real-time work orders, automated workflow, equipment and site history, parts and customer information, automatic time sheets, e-mail messaging, additional service requests and roadmaps. FX e-Service will allow Atlas Copco customers to request service and access work order status using the Web, 24 hours a day, seven days a week. "FieldCentrix has proven we can provide the operational efficiency, increased profitability and professionalism Atlas Copco is looking for and more," said Rick Roll, CEO of FieldCentrix. "We look forward to working closely with Atlas Copco to drive the maximum benefits for their implementation." Atlas Copco Compressors Inc. has chosen to equip their field technicians with FX Mobile software running on Panasonic Toughbook(R) 18 Tablet PCs. Newly supported by FieldCentrix, the Tablet PC platform combines the power of Windows XP with the convenience of pen-based laptop computing. "The Toughbook 18 is ideal for FieldCentrix customers like Atlas Copco," said Rance Poehler, president and general manager from Panasonic Computer Solutions Company. "It is powerful enough to support FieldCentrix's robust field service management applications while providing a mobile solution that is rugged, lightweight, wireless and versatile." About Panasonic Panasonic Computer Solutions Company is the leading provider of ruggedized and wireless notebook PCs for mobile professionals in the USA. The company is a unit company of Matsushita Electronic Corporation of America, the principal North American subsidiary of Matsushita Electric industrial Co., Ltd. Of Japan, which recorded annual sales of $61.45 billion in the most recent fiscal year. Visit http://www.panasonic.com/toughbook for more information. About Atlas Copco Atlas Copco is a global industrial group headquartered in Stockholm, Sweden. The group, which was founded in 1873, today employs close to 26,000 people and manufactures products in 17 countries on five continents. Atlas Copco Group companies develop, manufacture and market electric and pneumatic tools, compressed air equipment and generators, construction and mining equipment, assembly systems and offer related service and equipment rental. More information is available on http://www.atlascopco-group.com/. About FieldCentrix FieldCentrix pioneered mobile field service automation in 1998 and now offers the most advanced service management software for the field service industry. Its award-winning FieldCentrix Enterprise solution streamlines and automates costly and time-consuming service processes and seamlessly links all field service elements -- including technicians, customers, parts suppliers and the office -- to provide unparalleled operational efficiencies and customer satisfaction. FieldCentrix targets service organizations that dispatch personnel and parts for equipment installation, repair and maintenance in the medical equipment, building trades, real estate services, industrial, communications and high technology sectors. The company is headquartered in Irvine, Calif. and has offices throughout North America. For more information about FieldCentrix visit http://www.fieldcentrix.com/. FieldCentrix CONTACT: Craig Burbidge, Director, Marketing of FieldCentrix Inc.,+1-949-784-5089, [email protected] Web site: http://www.fieldcentrix.com/http://www.panasonic.com/toughbookhttp://www.atlasco pco-group.com/ |