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Research Analyst Firm Lists IBM in the Leader Quadrant in Interactive Voice Response and Enterprise Voice Portals Solutions Magic Quadrant
Somers, NY April 7, 2004 -- In a recently released comprehensive report analyzing the Interactive Voice Response (IVR) and Enterprise Voice Portal market, analyst firm Gartner, Inc. placed IBM in the leader quadrant.* The study indicates that the most important product selection criteria are vendor vision, product features, platform scalability, and ease of integration.
"IBM is focused on helping customers and partners put a natural, speech-enabled access to the computing environment, from end-user devices to infrastructure behind the scenes," said Gene Cox, Director, Mobility Solutions, IBM Pervasive Computing. "We believe the Gartner study indicates developers want speech middleware based on open standards so they can use common application development tools to integrate speech into their existing business processes."
Last week at the SpeechTEK conference in San Francisco, IBM announced the latest upgrades to its speech portfolio all based on the widely-used VoiceXML standard, with tools built on Eclipse-based WebSphere infrastructure software. These include new versions of IBM's Voice Toolkit for WebSphere Studio, WebSphere Voice Application Access, WebSphere EveryPlace Multimodal Environment for Embedix and Pocket PC, as well as its plans for future versions of WebSphere Voice Server to support Linux as well as MRCP (Media Resource Control Protocol), a proposed standard aimed at easing the integration of automatic speech recognition and text-to-speech. MRCP is designed to enable additional vendor platforms to support WebSphere Voice Server.
The Magic Quadrant is copyrighted March 30 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
*Magic Quadrant for IVR and Enterprise Voice Portals, 2004, was authored by B. Elliot and D Krauss.
About IBM
IBM is the world's largest information technology company with 80 years of leadership in helping businesses innovate. Drawing on resources from across IBM and key business partners, IBM offers a wide range of services, solutions and technologies that enable companies to take full advantage of the on demand era. Please visit www.ibm.com on the World Wide Web.
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