[November 05, 2003] Customer Satisfaction, Italtel Ranks Among The First Companies In Emea Italtel, one of the world's leaders in integrated voice, data and video tlc networks, ranked third among system Integrators in EMEA and first among companies operating with service providers, in terms of customer satisfaction. This is the outcome of a survey conducted by Cisco Systems which assessed Italtel’s performances through thirty questions placed to the most qualified service providers and network operators in EMEA. The analysis highlighted Italtel, part of a community of over 3000 Cisco ecosystem partners, as a company capable of fully satisfying its customers’ demands through its expertise and ability to develop networking solutions both proprietary and based on Cisco Systems technology; ensure rapid deployment; help get up to speed in managing the entire network by providing consulting and training services. The results of the survey additionally confirmed Italtel’s position as Gold Partner of the worldwide leader in networking for the Internet, a certification enabling the company to design, develop and market Cisco System’s networks throughout the EMEA region. Italtel’s leading position in integrated voice, data and video tlc networks is additionally consolidated through a variety of technology and engineering certifications achieved by over 130 specialized Italtel professionals, amounting to over 40 thousand hours of training completed in the last four years as part of the Cisco Partner Certification Program. Highly specialized in voice access systems, VPN (Virtual Private Network) Security, ATM and Frame Relay metropolitan networks and network management systems, Italtel researchers have now also achieved Cisco’s certification for their Wireless LAN and Universal Dial Access design and development expertise. Furthermore, a specialization in Content Networking has recently been achieved for the know-how developed by Italtel specialists on e-business multimedia Internet solutions. The company’s next goal is to achieve IP Telephony and Routing & Switching certifications based on the implementation from the ground up of comprehensive multi-service networks: from user workstations (terminals) to switching systems and voice and data connections IP routing systems. Transforming such high levels of knowledge into enterprise competitiveness requires a strong focus on reaching the highest levels of customer satisfaction, Cisco Systems partners’ ultimate recognition. “Customer satisfaction - confirms Riccardo Caldarella, Network Integration manager at Italtel – is the main goal of our relationship with Cisco Systems and of the complex training programs attended by our specialists. We are consistently improving, together with our North American partner, our customer’s experiences. Our next objective is to take the lead, in terms of customer satisfaction levels, within a VoIP network development chain and, in the future, a next generation multimedia IP network. The customer, therefore, is at the height of Italtel’s commitment”. [ Back To TMCnet.com's Homepage ]