[December 17, 2003] FrontRange Solutions Delivers Knowledge and Asset Management Solutions to Complement HEAT Complete Service Management FrontRange Solutions Inc., a global provider of integrated business relationship solutions, today announced the availability of HEAT Plus Knowledge 8.0 and HEAT Asset Tracker 8.0. Both products seamlessly integrate with and complement the recently released version of the award-winning service management solution HEAT Service and Support 8.0 and allow for organizations to deploy capability as needed. A key component to HEAT Service and Support, HEAT Plus Knowledge 8.0 is a powerful knowledge management product that provides immediate productivity gains to small- to mid-sized enterprises (SME) and distributed enterprises and can reduce operating costs by up to 40 percent. HEAT Plus Knowledge 8.0 enables service and support centers to leverage existing information from diverse business units across an organization, providing quick resolution to customer issues and inquiries and increasing customer service levels. HEAT Asset Tracker 8.0 is an easy-to-use, comprehensive asset management solution that reduces the complexity of asset management and helps organizations manage company assets with precision. Industry reports suggest than an optimized asset management program can save a company's IT department up to 30 percent on its overall budget and reduce hardware-related call times by as much as 50 percent. In addition to capturing reliable and accurate hardware and software data, HEAT Asset Tracker also minimizes occurrences of over-licensing and noncompliance by monitoring inventory and tracking software licenses, issues which are critical in today's governance environment. "HEAT Asset Tracker enables our technicians and managers easy access to information on our de-centralized computer inventory," said Frank Van Deusen, Asset Management Director at Home Properties, Inc., a real estate investment trust (REIT). "Its seamless integration with HEAT Service and Support means that all the information is captured, updated, and stored for later reference. With HEAT Asset Tracker we were able to take a very manual, labor intensive process of tracking computer inventory and upgrade to a streamlined, scheduled inventory scanning process." HEAT Plus Knowledge has a new and more intuitive interface that allows service and support center technicians to extract information and navigate content faster and more efficiently, thereby reducing call times and improving response consistency. Additionally, HEAT Plus Knowledge features improved relevancy rankings, allowing service and support centers to weight and rank documents with more accurate relevancy. "Knowledge management and asset management are essential components to FrontRange's complete service management solution, further enabling organizations to consolidate the management of support, service, knowledge and assets," said Kevin J. Smith, vice president of Products for FrontRange Solutions. "For organizations to thrive, they need one solution that provides a complete service level view of their business and helps them increase their level of support and customer satisfaction while reducing costs. HEAT Plus Knowledge and HEAT Asset Tracker further establish our leadership position in the service management marketplace." [ Back To TMCnet.com's Homepage ]