[May 29, 2012] Zendesk Adds Integration for Microsoft Dynamics CRM Software Tweet May 29, 2012 (Close-Up Media via COMTEX) -- Zendesk, a cloud-based help desk software provider, announced the two-way integration that allows customer service agents to access Microsoft Dynamics CRM customer data seamlessly from Zendesk, and vice versa. According to a release, Zendesk works with both the online and on-premises versions of Microsoft Dynamics CRM 2011. Zendesk for Microsoft Dynamics CRM provides a two-way integration with new functionality that gives organizations a holistic and more accurate view of their customers, from sales to support, from within a single system. Zendesk for Microsoft Dynamics CRM helps sales and support organizations work together seamlessly to nurture new sales leads, convert leads into customers, and maintain healthy customer relationships that drive future sales. "Zendesk for Microsoft Dynamics CRM provides organizations a way to give the personalized experience customers want by allowing every employee who is in contact with a customer -- from a sales rep to a support agent -- to quickly see every interaction the customer has had with the company," said Zack Urlocker, Zendesk's COO. "Customers are a company's most important assets," said Craig Dewar, Director of Product Management for Microsoft Dynamics CRM at Microsoft. "With Zendesk for Microsoft Dynamics CRM, users can now get a 360-degree customer view, from sales to support. The ability to track customer issues in a single view leads to quick resolution time and more satisfied customers." More Information: www.zendesk.com/microsoft ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]