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www.bharatbook.com : ITIL: worth paying extra for?ITIL (Information Technology Infrastructure Library) is a set of best practices and policies for managing IT infrastructure, operations and development. The framework provides a common language of process improvement, reduces costs long term and improves Key Chapter : The Ovum (News - Alert) view Recommendations Don’t expect rapid ROI Secure C-level buy-in Anticipate resistance Target training Prepare to customise Benchmark and track metrics Consider ISO 20000 Scope Evaluating the value of ITIL ITIL The framework Service Transition Service Operation How processes connect Certification Foundation level Intermediate level Expert level Master level Instruction accreditation V2 versus V3 Repurposing: hype or improvement? The case for ITIL Standardises the language of process improvement Standardises the tools of process improvement Reduces long-term cost Improves quality and attenuates operational risk Flexible and adaptable Stable Critical mass The case against ITIL Does not answer ‘how’ questions Slow ROI Requires significant senior-level buy-in Organisational resistance Needs to be customised The danger of misdirected training No feedback mechanism Does not certify organisations Peering into the crystal ball ITIL certification for organisations To know more and to buy a copy of your report feel free to visit : http://www.bharatbook.com/detail.asp?id=126581&rt=ITIL-worth-paying-extra-for.html Or Contact us at : Bharat Book Bureau Tel: +91 22 27578668 Fax: +91 22 27579131 Email: [email protected] Website: www.bharatbook.com Blog: http://bharatbookresearch.blogspot.com Follow us on twitter: http://twitter.com/3bbharatbook As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. [ Back To TMCnet.com's Homepage ] |