[August 23, 2016] |
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WPS Selects NICE Workforce Optimization Solution to Enhance Business Processes and Performance
NICE (NASDAQ:NICE) today announced that WPS Health Solutions has
adopted NICE's Workforce Optimization (WFO) solution to support its
high-performing organization. NICE WFO is being used to boost business
processes across the organization and drive superior employee
performance, helping WPS improve quality, productivity, and efficiency.
WPS is using NICE WFO in its contact centers and production areas to:
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Provide a coaching tool for supervisors and employees to
collaboratively design training plans;
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Provide detailed inventory counts, forecasts, and schedules based on
staffing needs;
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Analyze actions and processes to help identify training needs and
improve systems.
NICE WFO offers enhanced data analysis, which helps WPS identify and
eliminate operational inefficiencies. A dedicated on-site WFO team
ensures the cohesive use of NICE across departments while supporting the
organization's overall strategic plan. All applications and databases
are housed within NICE Engage, creating one uniform system for accessing
and reviewing performance data.
"We chose NICE WFO to empower employees and supervisors to drive
additional performance improvements," said WPS Chief Operating Officer
Jay Martinson. "The solution lets employees keep track of their
achievements. They have full access to personal performance metrics,
giving them information to improve their skillset through self-directed
learning. For supervisors, WFO empowers them to work smarter. They use
the tool to recognize employees for their efforts and analyze successful
practices to help all employees."
Tom Dziersk, President, NICE Americas, said: "Having an engaged and
informed workforce makes all the difference in customer service. NICE
WFO offers a new, adaptive approach to training, coaching, mentoring,
and scheduling, which focuses on persoalizing contact center processes
at the individual employee level. This leads to improved productivity
and satisfaction, and creates a results-driven workforce that is focused
on driving perfect experiences for its customers."
About NICE NICE (NASDAQ: NICE) is the worldwide leading
provider of enterprise software solutions that empower organizations to
make smarter decisions based on advanced analytics of structured and
unstructured data. NICE solutions help the world's largest organizations
deliver better customer service, ensure compliance, combat fraud and
safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 80 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Dziersk, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company's customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company's Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160823005616/en/
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