[May 19, 2009] Wind River uses Oracle applications to improve customer service Tweet May 19, 2009 (Datamonitor via COMTEX) -- Wind River, a provider of device software optimization solutions, has used Oracle WebCenter Suite, Oracle Universal Content Management, and Oracle E-Business Suite to improve customer service, while helping to build long-term relationships with its customers. Using Oracle WebCenter Suite as its customer support portal, Wind River can integrate customer information from Oracle E-Business Suite with content, such as product manuals, FAQs, and product downloads, managed in Oracle Universal Content Management to help ensure customers have access to the latest and most relevant support information for the products they own, said Oracle. Oracle said that Wind River enables its customers to personalize their support experience and receive updates regarding patches, application notes, and other relevant content. The company plans to enhance its personalization with WebCenter Suite's Enterprise 2.0 features and is evaluating the use of RSS feeds, discussion threads and user-driven recommendations. According to Oracle, its Oracle Consulting Services worked with Wind River on the customer support portal deployment, which is the most recent implementation in Wind River's ongoing standardization on Oracle software. The company has also implemented Oracle's Siebel CRM, Oracle Customer Data Hub, Oracle SOA Suite, Oracle's Hyperion Planning, Oracle Business Intelligence Enterprise Edition, Oracle Business Intelligence Applications, Oracle Single Sign-On and Oracle Database. Nam Doan-Huy, senior manager of business applications at Wind River, said: "While the data pulled from the Oracle E-Business Suite helps ensure that customer-specific content is presented through our online support portal, Oracle WebCenter Suite makes it possible for customers to further personalize their online support experience to get the information they want, when and how they want it." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon [ Back To TMCnet.com's Homepage ]