|[August 27, 2014]
Voxbone Sees Rise in Cloud Contact Center Traffic Volume in 2014
SAN FRANCISCO --(Business Wire)--
Cloud contact center providers have experienced a 14 percent increase in
call volume (in minutes) over the last six months, according to Voxbone,
a cloud communications provider. Voxbone (News - Alert) is the market leader in
providing simple and cost effective international inbound SIP trunks
(often referred to as DIDs) to the cloud contact center industry, on
which many dominant
industry players rely on. Further validating this trend IDC
Research recently predicted that spending for on-demand cloud
contact centers in the U.S. alone will increase from $733.3 million in
2013 to $1.6 billion in 2018.
As cloud contact center providers offer their services "in the cloud,"
they are not limited by the traditional boundaries of national phone
networks. As a result, they are faced with major demand from
multinational enterprises who want to consolidate their international
self-managed contact center infrastructure with a single hosting
provider. One such company experiencing these demands is leading
cloud-based communications provider, CorvisaCloud,
LLC., who has selected Voxbone to connect its cloud contact center
platform as well as its cloud PBX (News - Alert) platform to local telephone networks
around the world. By integrating Voxbone's inbound SIP trunks,
CorvisaCloud can expand the coverage of its contact center services to
over 50 countries without any additional investments. Since Voxbone
provides number portability in 40 countries, it enables CorvisaCloud to
port numbers from existing ISDN-based contact center services to its
"It's important that we're able to effectively support our customers
when they're undergoing international expansions," said Matt Lautz,
President & CIO of CorvisaCloud. "Voxbone shares our focus on quality
and simplifying the way cloud communications are delivered. That, in
addition to its coverage and flat-rate billing structure makes it a
natural fit for us."
"CorvisaCloud has built an excellent reputation for providing its
customers with flexible and easy-to-use communications solutions," said
Itay Rosenfeld, CEO of Voxbone. "We are proud to further enhance its
offerings by eliminating the need for a traditional set up comprised of
cumbersome, self-owned hardware and software with ISDN-30 lines."
Learn more about Voxbone's services at: www.voxbone.com.
Voxbone is the market leader in providing virtual local phone numbers
(often referred to as direct inward dialing, or DID). Its services
enable cloud communications providers, international carriers and
enterprise contact centers to extend the reach of their voice networks
internationally, rapidly and with minimal costs. The company delivers
high-quality inbound SIP trunks from more than 50 countries and more
than 8,000 cities around the world. Voxbone's geographical, mobile and
toll-free numbers can be ordered in real-time via a web portal or an
API. Voxbone is the only operator of its kind with its own number
ranges, telecommunications licenses and a global private VoIP backbone.
For more information, visit www.voxbone.com
or connect with Voxbone on LinkedIn
CorvisaCloud brings customer success to the heart of every business
interaction through our cloud-based communications platform, contact
center technologies and consulting services. We help businesses work
smarter, save money, and make customers happier...and with our passion
for service, we make getting there an enjoyable experience.
[ Back To TMCnet.com's Homepage ]