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Voice4Net CEO Rick McFarland to Discuss Browser-Based Customer Interaction Technologies at WebRTC Conference and Expo VContact Center Solutions Leader Will Also Exhibit Breakthrough WebRTC-based Innovations Dallas, TX, November 10, 2014 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced that Rick McFarland, the company’s chief executive officer, will share his expertise and vision regarding emerging WebRTC technology when he participates in two panel discussions at WebRTC Conference and Expo V. The event will take place November 18 through 20 at the San Jose Convention Center in San Jose, California. In addition, Voice4Net will demonstrate its latest WebRTC-based contact center solutions at the event, including its WebRTC Framework platform, which creates customizable, feature-rich contact centers solutions that utilize an intuitive, widget-based drop-and-drag user interface. The company will be located at booth #65 in the exhibit hall. McFarland’s first panel, “Using WebRTC with Customer Care Websites,” is scheduled for 9:00 a.m. on November 19, and will explore how businesses can best utilize WebRTC to develop customer care self service web sites, while reinforcing the human experience in the customer engagement process. McFarland’s second session, “WebRTC in Education and Training,” commences at 9:45 that morning, and will focus on leveraging browser-based contact center technologies to facilitate rich, meaningful user experiences in distance learning, training and other educational environments. Browser-based WebRTC solutions allow developers to significantly reduce the integration time and labor traditionally required to achieve sophisticated communications features, such as web-based chat and video. As a result, businesses can deploy more customized services and features that improve internal business processes and enhance end user satisfaction. “WebRTC is a proven technology that delivers extraordinary flexibility for developers that are looking to bring customized communications solutions to contact center environments in a wide range of businesses,” said McFarland. “Our focus has been on creating a functional, cost-effective and versatile WebRTC solution that allows businesses and developers to benefit from this new paradigm. The WebRTC Conference and Expo is an ideal venue to demonstrate this platform, and discuss how WebRTC can continue to drive the industry forward.” The WebRTC Conference and Expo, produced by global media company TMC, is a premier gathering of technology developers, enterprises, service providers, web providers, investors and thought leaders who are interested in the industry’s most cutting-edge, browser-based real-time communications solutions. TMC publishes WebRTCWorld, a leading news source for the communications and technology industries which is read by up to 1.5 million unique visitors monthly. About Voice4Net Based in Dallas, Texas, Voice4Net generates new and useful tools that integrate telephony and database systems. Voice4Net clients enjoy one hundred percent seamless integration between customers, employees and their businesses. By combining the traditional technology of telephones and its cutting-edge proprietary software, Voice4Net ensures unrivaled flexibility in the crucial area of business communications. For more information, http://www.voice4net.com. As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |