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Visitar Announces Availability of Latest SaaS Interaction Solution for Small and Mid-Sized BusinessesRALEIGH, N.C. --(Business Wire)-- Visitar, the first company to offer affordable interaction solutions for small and mid-sized businesses, today announced the general availability of 360(degree) Care viaVisitar Version 3.0, which is available as a white labeled solution from a number of Visitar partners. Visitar solutions combine innovative telephony services with powerful software capabilities to make it easier for small and medium-sized businesses to create positive, memorable experiences for anyone they interact with via the telephone or e-mail. Version 3.0 of the hosted solution includes two new user subscription options for customers that are interested in leveraging Visitar's advanced interaction features, without having to adopt more specialized Customer Relationship Management (CRM) application features until their business needs them. The first new user option, the ACD User, is a telephony focused user that can be a member of inbound calling groups. This enables a user to receive calls made by customers and prospects that request service by a specific department or group (e.g. "For sales, press 2"). With 360(degree) Care viaVisitar, these users can receive customer calls, regardless of their location - they can be in their office, at home, on their mobile phone or in a remote location. The second new user option, the Interaction User, builds on the ACD User capabilities--adding the ability to manage information on accounts, contacts, and activities. Interaction Users can click to call, as well as record, conference, or transfer calls, providing a wide range of tools for handling calls from and to customers. In addition, Interaction Users can easily associate e-mails sent to and from the customers with their contact and account records to capture rich interaction histories. Interaction Users can also leverage Synchronize viaVisitar to exchange information between the solution and their Microsoft Outlook application. These new options complement the existing Full Solution User, who has access to all of the CRM application capabilities, including sales opportunity management, customer service, project information management and other capabilities. Visitar's expanded range of user subscription options allow companies to adopt Visitar-based solutions to meet their interaction needs at their own pace and pay only for the features they need. Companies can even mix and match the user types within their business to best fit their unique requirements. Furthermore, because 360(degree) Care viaVisitar is delivered as a service, companies can easily change their user license mix as they evolve and their businesses grow and change. Visitar solutions are distributed by a network of business partners, including Cincinnati Bell Technology Services, TELECO, Alphanumeric, Worksmart, The Gatestone Group, and Penn Telecom, the newest addition to the Visitar community. Visitar's Velocity viaVisitar partner program provides these partners with tools and support to white label the solution, target existing and new customers, and gain a recurring revenue stream. "As we introduced IP-based voice communications solutions to our market, we were looking for additional service solutions to help differentiate our offer; we found that and more with Visitar," said Rich Kushner, head of marketing operations for Penn Telecom. "Visitar provides rich application functionality that is enhanced with interaction capabilities that make it a logical extension for any VoIP customer. Plus, Visitar is the only vendor that enabled us to put our brand on the solution, enabling us to make it a consistent member of our ConVerge(sm) family of hosted network applications. Our commercial brand for the solution is ConVerge ContactManager viaVisitar. We're finding that the Visitar solution is flexible enough that we can sell it to customers in advance of their adoption of our ConVerge VoicePlus (VoIP) service, helping us ease them into a newer telephony technology. Most importantly, we've found that Visitar understands what we, and our customers, need from a vendor partnership to be successful." Other key capabilities included in Version 3.0 include: -- Visitar Custom Reporting - is a new capability that extends the standard reporting capabilities already in the solution. Custom reporting enables users to quickly create information-rich business reports to share with other users in the company. Viewed as a clickable Web page, a PDF document, or exported to office productivity tools, Visitar Custom Reports uncover valuable business and sales information (such as call statistics, user productivity, interaction histories) with the click of a mouse. Advanced features such as complex logical operations and dynamic selection setting are supported. -- Touchtone Interaction Manager (TTIM) - Extends access to the interaction solution to users who are not sitting in front of their computer. TTIM provides employees the ability to place managed calls (like a calling card) from any location, switch their current active phone number, and login or out of departmental calling groups. Future releases will expand the range of information and functionality available via the phone. -- Enhanced E-mail Handling -Visitar now provides the ability to manage inbound e-mail to group mail boxes (such as [email protected]) so that messages are tracked and addressed quickly and efficiently. Enhanced e-mail campaign capabilities, including campaign tracking, are also provided to enable customers to deliver permission based e-mail to customers and prospects for sales offers, service notices, or newsletters. "With Version 3.0, we are raising the bar for SaaS based interaction solutions for the SMB," said Hank Barnes, vice president of marketing and product management at Visitar. "While every CRM vendor is now talking about interaction capabilities, they all continue to deliver them through loose partnerships or complex approaches that come at premium prices and require extensive integration or equipment replacement at the customer site. No other solution combines the rich interaction capabilities with a configurable application environment that is integrated in one unified solution that requires no changes to existing equipment and no software to be installed at the customer site. This makes Visitar-based solutions the only truly affordable and manageable option for the SMB." About Visitar Visitar provides affordable interaction solutions that make it easier for small and mid-sized businesses to create positive, memorable experiences for their customers and prospects via the telephone and e-mail. The solution addresses critical customer information management and interaction needs by combining application capabilities to view and track customer information and activities (including sales, service, and project efforts) with telephony integration to make it easy to place calls, record and monitor conversations, and route incoming calls to the most appropriate people. It is delivered as a hosted service so it requires no investment in onsite equipment or configuration. Visitar solutions are delivered to customers via a network of business partners that are the trusted providers of networking, phone or application capabilities to the small and mid-sized businesses market. For more information, including a complete overview of the capabilities, functionality, and benefits of the Visitar solution, visit www.visitar.com. |
