[August 31, 2017] |
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Vidyo Joins NICE inContact DEVone Developer Program to Provide Real-Time Video Customer Interactions for NICE inContact CXone
NICE inContact (Nasdaq:NICE) today announced that Vidyo
is part of the DEVone development program and has products available on CXexchange
marketplace, the most extensive technology ecosystem currently
available in the customer experience market. Products available on
CXexchange are designed to integrate with NICE
inContact CXone™, the world's No. 1 cloud customer experience
platform.
Vidyo (News - Alert) provides seamless, real-time embedded video technology that
extends CXone's customer engagement abilities with enriched,
face-to-face communications. Vidyo helps contact center agents easily
establish face-to-face relationships, without having to leave their
existing workflow.
NICE inContact customers will benefit from VidyoEngage™, a reliable,
scalable application for real-time video communications, by enabling:
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A seamless video channel that can be launched directly from the NICE
inContact environment
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Face-to-face, high-quality interactions on any mobile device
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The ability to transfer or add a subject via video to any call
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Document sharing capability
"The ability to route an interaction directly to video or escalate to
video as a situation demands right from the customer experience desktop
retaining the context of the interaction is the essence of omnichannel,"
said Eran Westman, CEO, Vidyo. "Vidyo is excited for this partnership
with NICE inContact and to become part of CXexchange. Our platform
seamlessly integrates with CXone to help customers around the world
simply maintain the human touch in their digital transformation."
Companies interested in how Vidyo works with CXone can visit CXexchange
to view the application, see a demo and read reviews. CXexchange is a
centralized, state-of-the-art marketplace for developers to market and
sell their CXone-based applications.
Paul Jarman, CEO, NICE inContact: "With DEVone, partners
like Vidyo can integrate new service options with the CXone platform,
and then make them available to NICE inContact customers through the
CXexchange marketplace. Organizations looking for advanced ways to
engage with custoers can use CXone to transform the services they
provide and to stay competitive by responding faster to ever-changing
consumer expectations. We welcome Vidyo as part of the CXexchange
marketplace."
NICE inContact CXone combines best-in-class Omnichannel Routing,
Workforce Optimization, Analytics, Automation and Artificial
Intelligence-all on an Open Cloud Foundation. NICE inContact DEVone
offers partners broad tools and resources to enable them to create new
applications for CXone with an online developer community with over 250
APIs as well as extensive documentation and support.
About NICE inContact NICE (Nasdaq:NICE) is the worldwide
leading provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions based on
advanced analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com.
NICE inContact is the cloud contact center software leader, with the
most complete, easiest and most reliable solution to help organizations
achieve their customer experience goals. Recognized as a market leader
by Gartner (News - Alert), IDC, Frost & Sullivan, Ovum and DMG, inContact continuously
innovates in the cloud and is the only provider to offer a complete
solution that includes NICE inContact CXone cloud, an expert service
model and the broadest partner ecosystem. www.incontact.com
About Vidyo, Inc. Vidyo is the leader in integrated video
collaboration for businesses that require the highest quality, real-time
video communications available to directly embed into their business
processes. Millions of users around the world visually connect every day
with Vidyo's secure, scalable technology and cloud-based services. Vidyo
has been awarded over 170 patents worldwide and is recognized by
industry analysts for its cloud platform and APIs. Thousands of
enterprises, service providers, and technology partners leverage Vidyo's
technology to create innovative HD quality video-enabled applications.
Learn more at www.vidyo.com,
on the blog,
or follow Vidyo on Twitter (News - Alert) @vidyo
and on Facebook.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company's customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company's Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170831005608/en/
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