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Verint Systems Plans Upcoming ConferenceAug 08, 2013 (Close-Up Media via COMTEX) -- Verint Systems Inc. announced company and customer subject matter experts will present at several global conferences and online events over the next month. According to the company, key themes will span a variety of topics from gathering and truly understanding customer feedback, to effectively managing people, and capturing analytical data to enable better long-term decision making. In a release, the company noted event details: Shared Services & BPO Conference August 14-15; Manila, Philippines Harish Kelath-Verint Asia Pacific-will present "Performance Management - Building Operational Excellence and Effectiveness" at 11 a.m. PHT on August 14. Attendees will learn how organizations can use performance management techniques and technology for continuous improvement and to balance and optimize cost, quality and service. The session will discuss how the best use of people, work, technology and process can increase overall productivity and effectiveness, specifically focusing on the topics of personal productivity, improving skills and changing behavior, personal effectiveness and personal compliance to best practices, corporate and regulatory requirements. International Contact Center Conference and Expo 2013 August 29; Cebu City, Philippines In the 1:15 p.m. PHT session titled "Driving Growth through Business Intelligence," Verint's Daniel Ziv, vice president, voice of the customer analytics, will discuss how powerful data capture and analytics software can allow organizations to make accurate and real-time decisions using at-a-glance dashboards. Attendees will learn how to make better and smarter decisions faster with the business intelligence gained from these dashboards. About Verint Enterprise Intelligence Solutions Verint Enterprise Intelligence Solutions help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360 Workforce Optimization suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue. Verint is a company focused on Actionable Intelligence solutions. More Information: http://www.verint.com ((Comments on this story may be sent to [email protected])) |