TMCnet News
Verint Further Optimizes Mobile Customer Engagement With Enterprise Feedback Management EnhancementsVerint® Systems Inc. (Nasdaq: VRNT) today announced enhancements to its Enterprise Feedback Management™ (EFM) solution, enabling further flexible, mobile customer engagement across today's digital enterprise. The solution, part of Verint's (News - Alert) broader Customer Engagement Optimization™ portfolio, is designed to help organizations take a proactive approach to engaging with customers-and employees-by capturing, analyzing, and acting on their feedback to enhance service, processes, satisfaction and loyalty. In this latest update, advancements to the EFM solution are helping enterprises scale up, access and engage with more mobile users, making it easier than ever to create and manage surveys that provide a better, more productive mobile experience. Key feature updates include new platform application programming interfaces (APIs) to help heighten the customer experience by enabling users to embed the EFM survey engine directly into mobile apps and Internet of Things (IoT) devices. Other enhancements allow customers to enrich surveys with data from external systems, to enhance reporting options and expand the platform's event-driven capabilities. Together, these enhancements are helping organizations further their approach to smart engagement that center around the customer. Verint Enterprise Feedback Management enhancements became generally available this month and offer the following key advancements:
For more information about Verint Enterprise Feedback Management and how it can help proactively engage employees and customers, visit www.verint.com and download the mobile app via iTunes here. About Verint Systems Inc. Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries-including over 80 percent of the Fortune 100-count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we're creating A Smarter World with Actionable Intelligence® at www.verint.com. This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016 and other filings we make with the SEC (News - Alert). The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160504005136/en/ |