[July 22, 2014]

vCita LiveSite Removes 'Small' Label from Small Business

vCita (www.vcita.com), a leader of web engagement software, today launched vCita LiveSite^TM, giving small businesses in the service industry the power to operate like a big business. vCita LiveSite transforms a traditional website into an interactive digital concierge, driving more business and helping to deliver amazing service. LiveSite does this by connecting a company's website with its day-to-day operations, making client communication, scheduling, payments and retention a breeze.

"We believe a small business can have a big impact while remaining true to its mission and the size that is optimal for its success," said Itzik Levy, founder and chief executive officer of vCita. "Small business needs are often overlooked, especially those providing services. And while it's easy to find an e-commerce end-to-end solution for small retailers, there is no similar solution for the services industry. When we set out to design LiveSite we wanted to help small businesses acquire, serve and retain customers in ways never before possible, with a simple and affordable solution."

Visitors to a LiveSite-enabled website are prompted with interactive call-to-actions and can immediately engage with the business by sending a message, calling or booking an appointment. And unlike other web engagement options, clients returning to a LiveSite website are automatically recognized and greeted by a personalized, self-service portal, where they can view past communications, appointments and invoices, directly contact the representative they've worked with in the past, schedule a follow-up call or service, upload documents and make a payment.

"Providing my clients with a real-time experience sets me apart from the competition," said Albert Bergen, a New England CPA. "vCita notifies me on my phone for every new client request, and my largest client signed because I responded to his inquiry within minutes. Today, more than 60 percent of my new business opportunities are a result of the vCita platform."

Features of the LiveSite Web Engagement Platform include:

• Client Portal - LiveSite offers small businesses a branded self-service portal, encouraging new clients to engage, and providing returning clients full access to their history with the business, from first communicaton to final payment.
• Mobile-Ready Site - LiveSite highlights the key call-to-actions on your site for a mobile-optimized view, letting clients instantly connect with the business.
• Online Scheduling Software - Clients can set and reschedule appointments anytime, based on the small business staff's up-to-date availability, which syncs with their online calendar.
• Invoicing and Online Payments - From invoice templates to online payments, one of the most integral parts of a business' operation is now hassle-free, allowing small businesses to send invoices to clients, while clients can access past invoices, easily make online payments and receive immediate notification of a new invoice.
• File Sharing - Clients and businesses can easily share files by simply clicking a button, eliminating the need for costly file sharing services or personal emails
• Business Dashboard - Small businesses can manage client's information, communication, appointments, documents and payments in the cloud and follow up from any device, anywhere, anytime.
• Client Management and Business Operations - Automated responses, and text-message notifications about new client requests, appointment reminders to clients and follow-up reminders to the business team ensure client relationships are properly nurtured.

About vCita

vCita (www.vcita.com) is a leading provider of web engagement software for small business. The vCita platform redefines small business by transforming a static website into a dynamic communications center. vCita's LiveSite platform drives more opportunities from the web, mobile, email and social, and businesses can extend their brand, drive more clients to engage and deliver amazing service. The vCita web engagement platform includes messaging, self-service scheduling, file sharing and online payments via any device, anytime. vCita increases the effectiveness of any web presence, strengthens customer relationships and provides a personalized experience clients have come to expect. Visit vCita at www.vcita.com, email [email protected] or call 855.824.8244.

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