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Upcoming TMCnet Big Data Webinar Features iQor Contact Center Executive
[July 15, 2013]

Upcoming TMCnet Big Data Webinar Features iQor Contact Center Executive


NEW YORK --(Business Wire)--

iQor (News - Alert), a provider of intelligent customer interaction and outsourcing solutions, is excited to offer a live webinar, "Driving Value with Applied Analytics: The Customer Genome Project."

Your contact center interacts with thousands-if not millions-of customers every day. What happens once these calls, chats and social conversations come to an end? Hidden within these millions of interactions is a wealth of customer insights. From who they are, to how they behave, to what they really want, you have a map of the "customer genome" at your disposal. But how do you harvest and analyze this information? And, most importantly, how do you use it to drive customer service operations that are not only efficient but effective in satisfying customers and improving the bottom line?

During the webinar attendees will learn:

  • What is Big Data and how it will revolutionize contact centers
  • Why contact center leaders have the opportunity to be Big Data champions
  • 3 key steps to take advantage of Big Data in the contact center

Live Webinar: Driving Value with Applied Analytics: The Customer Genome Project
Date & Time: Friday, July 26, 2013 11:00 AM PST/ 2:00 PM ET
Register today: TMCnet Events

"I am very excited to share our thoughts on Big Data and how it is playing an ever increasing role in the future of contact centers and the customer experience," said iQor's featured speaker Bryce Engelbrecht, Vice President, Analytics and General Manager, QeyMetrics.

About iQor


Headquartered in New York City, iQor is a global provider of intelligent customer interaction and outsourcing solutions with 17,000 employees in 39 Centers of Excellence dedicated to understanding each customer's DNA. Using data science and real-time analytics intelligence, iQor delivers extraordinary customer experiences that enhance revenue while promoting and protecting its clients' brands. iQor specializes in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets. For more information, please visit www.iqor.com or www.twitter.com/iqor.

About TMCnet

Technology Marketing Corporation (TMC (News - Alert)), based in Norwalk, CT and founded in 1972, is the world's leading business to business and integrated marketing media company, servicing niche markets within the communications and technology industries.

Reaching in excess of 3.5 million readers worldwide each month, TMC creates highly targeted, content-driven communities, serving as the world's primary educational and news resource in the communications and technology fields - including VoIP, IP communications, telecom, contact centers, and CRM.

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