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TRUSTID Highlights 2018 Learnings on Customer Authentication2018 has been another year of rampant data breaches, with criminals targeting organizations in all sectors of the economy. According to the Identity Theft Resource Center, the first half of 2018 saw 668 confirmed data breaches representing 22.41 million records exposed. In light of these attacks, what steps are organizations taking to ensure that stolen information can't be used for account takeovers and other types of fraud? TRUSTID, the leading provider of pre-answer caller authentication, has reviewed the year's developments and the company's own research to identify four key learnings from 2018:
Even if all future data breaches could be prevented, too much information has already been lost to criminals. Data security isn't enough; organizations also need to make sure that information that has already been acquired elsewhere cannot be used in account takeovers. Replacing KBA with more effective authentication methods would be a major step in the right direction. For more information on TRUSTID's 2018 learnings on customer authentication, visit https://www.trustid.com/2018-learnings-authentication/ About TRUSTID Founded in 2007 in Portland, Oregon, TRUSTID is a caller authentication, identity and risk assessment company. TRUSTID's software-as-a-service products provide a layer of protection for the call centers of organizations that deal with customers' sensitive personal information and that must authenticate or identify callers and assess call risk. TRUSTID has developed a patented telephone network forensic approach that enhances security, improves customer interactions and agent experience, and reduces costs in the phone channel. For more information, visit www.trustid.com.
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