TOA Technologies' ETAdirect solution achieves certified integration with SAP® applications
CLEVELAND, May 15, 2012 /PRNewswire via COMTEX/ --
Service organizations are more interested than ever in leveraging their mobile workforces to boost operational efficiency and customer satisfaction. As a result, they're looking to mobile workforce management to be a dynamic hub for appointment booking, routing, capacity management and customer experience management, making end-to-end integrations with ERP, CRM, billing, inventory management and other systems critical for success. With its ETAdirect solution, TOA Technologies has long offered a complete mobile workforce management platform that delivers sophisticated APIs and other integration points, including those that support SAP® applications. Continuing its commitment to support SAP solutions, TOA Technologies' ETAdirect 4.2 has been certified for integration with SAP applications.
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"TOA Technologies' approach to mobile workforce management is unique in our industry," said Yuval Brisker, co-founder and CEO of TOA Technologies. "Our solution is designed to yield a completely optimized workforce for service organizations, using our patented time-based, predictive analytics. It is also built to bring the customer in the loop leveraging collaborative, real-time communication tools for customer experience management. And, we do all of this in the cloud, proving that organizations do have the option to use a sophisticated, scalable SaaS-based enterprise solution that dynamically integrates with mission-critical systems."
With a broad spectrum of integration methods, TOA offers Web services APIs and a software development kit. These tools allow for quick, effective and inexpensive integrations with back-end systems and core applications.
"At TOA, we are dedicated to making mobile workforce software integrations easy - and we have designed all of our integration tools to fulfill this mission," said Brisker. "Just look at our partnership with DISH Network, where we enabled them to seamlessly integrate our solution with 35 different systems in six weeks, covering more than 16,000 users and 50 states. And now, with ETAdirect certified for integration with SAP applications, organizations that leverage these solutions can be confident that they have a viable, established option for mobile workforce management with TOA Technologies. It's with this confidence that Belgian cable operator VOO chose TOA to integrate ETAdirect with their SAP applications."
The SAP Integration and Certification Center (SAP ICC) has certified that ETAdirect 4.2 integrates with the SAP ERP 6.0 application via SAP NetWeaver Process Integration 7.1.
TOA Technologies' ETAdirect offers bilateral integration with SAP applications. For example, users can leverage SAP solutions to request jobs in ETAdirect, while respecting the actual available field service capacity. This provides SAP applications with full visibility of the true, real-time capacity of mobile employees to do work at any given moment, with a focus on an enhanced customer experience, all while keeping the SAP application as the master system of record.
For more information about TOA Technologies and ETAdirect's certified integration with SAP applications, visit http://www.toatech.com.
About TOA TechnologiesTOA Technologies is the leading provider of cloud-based mobile workforce management applications for large and medium-sized enterprises. ETAdirect, TOA's patented platform, improves customer service while dramatically reducing operational costs and delivering immediate return on investment. As the provider of a complete on-demand solution using predictive, time-based analytics, ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions.
ETAdirect manages the mobile workforces of global brands in the satellite/cable/broadband, telecom, insurance, home services and retail industries. Named Best of Breed and Visionary solution in Gartner's 2011 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices in Europe and Latin America.
SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries. All other product and service names mentioned herein are the trademarks of their respective owners.
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