[February 15, 2012]

Thing5 LLC Introduces MediaAgent

Thing5 LLC, the leading provider of telecommunications and reservation services to the hospitality industry, announced today that it has a new offering for hoteliers - MediaAgent. Thing5's MediaAgent solution manages streaming social media content, enabling hoteliers to proactively manage online guest feedback.

"Working in partnership with our clients, online guest feedback was identified as a critical factor in achieving revenue growth," said David Thor, Managing Director of Thing5. "All hoteliers need to be actively involved with their brand's or individual property's public online mentions - whether the source is a guest Twitter (News - Alert) or a TripAdvisor review. Our technology, combined with our vast agent pool, allows us to offer the type of comprehensive solution that hoteliers need to optimize their online reputation."

MediaAgent goes beyond data aggregation with live agents, trained on each supported hotel's environment, style and unique needs. MediaAgent's data aggregation, analytics and business processes provide hotel owners and management companies with a comprehensive approach to social media management that leads to greater insight into their hotel's operations, guest experiences t their properties and consumer decision making practices regarding booking hotels. MediaAgent's reporting consolidates the social media mentions and reviews, categorizes the data for expeditious action as well as summarizes all data by property, type of comment, date or other client determined parameters. Hoteliers can choose to utilize scripted responses delivered by Thing5 agents, assign actions to property staff or have corporate personnel act upon comments requiring responses - or any combination of Thing5 staff and their own resources.

MediaAgent is offered as a stand-alone solution, or in complement with Thing5's reservation and operator contact center services. Hoteliers leveraging MediaAgent gain control over the online content that directly impacts their reputation, allowing them to maximize their revenue growth in the online channel.

About Thing5 LLC

Thing5 LLC is a provider of next-generation voice solutions for the hospitality industry that allow client hotels to have access to powerful, cost-effective solutions that enable unparalleled control over the voice and online channels. Solutions include call center services, hosted PBX (News - Alert), voicemail, auto-attendant, SIP trunking, smart phone applications, social media services and support for legacy PBX systems.

Thing5's offerings fully integrate the people and technology components of voice services, and enable access to advanced analytics for all customer voice interactions including central reservations, on-property reservations, front desk and other business lines such as restaurants and spas. Thing5's industry leading, turn-key, communication services offer a professional, sophisticated customer experience with ultimate flexibility for its clients.

Thing5 services are delivered on a highly scalable and geographically redundant platform as Communication-as-a-Service (CaaS), offering better security and control, as well highly sophisticated reporting and intelligent routing tools. Thing5 solutions are deployed at thousands of hotels and growing. For more information, visit http://www.thing5.com.

Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=50169533&lang=en

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