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T-Mobile Czech Republic selects Myriad's USSD solutionAug 21, 2009 (Datamonitor via COMTEX) -- T-Mobile Czech Republic has selected Switzerland-based telecom software solutions provider Myriad Group to provide the USSD platform for its customer care service. According to Myriad, the solution is a self-service system that allows customers to quickly access services and information on their mobile handset and change their settings. By entering a short-code in their phone, users are provided with a text menu which provides direct access to various operator services such as service settings, service status and tariff information. The solution improves customer satisfaction, reducing the need for customer service requests and can be upgraded to support advanced self services using graphical interfaces in the future. Jan Safka, head of self service at Deutsche Telekom, said: "Providing excellent customer service is a core value at T-Mobile and so we are constantly evaluating the best methods of communicating with our customers. The ability to immediately support our users' existing handsets via a simple to use mechanism made Myriad's USSD system the ideal choice." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon [ Back To TMCnet.com's Homepage ] |