TMCnet News
Systems Monitoring Study 2016: A Key Component of Omnichannel Banking - The Need for Robust Solutions to Monitor System Health in Today's Expanded Banking Channels - Research and MarketsResearch and Markets has announced the addition of the "Systems Monitoring: A Key Component of Omnichannel Banking" report to their offering. The continued expansion of banking channels capabilities requires systems with such features as self-diagnostics, self-updating, and proactive preventive and corrective maintenance notifications to deliver consistent uptime, equipment availability, and high levels of customer service for an outstanding customer experience. In a new research note, "Systems Monitoring: A Key Component of Omnichannel Banking," the author examines the need for robust solutions to monitor system health in today's expanded banking channels and predict when preventive and corrective action is required. "The health and availability of ATMand branch network monitoring services have always been important to financial institutions, but they are critical in today's sophisticated channels systems. And with new and improved channels capabilities being implemented in banks and credit unions of all sizes, the expectations are even higher now," comments the director of the Banking Channels Advisory Service and author of the research note. Highlights of this research note include: - The consumer survey research results showing the need for reliable system performance - The critical need for data monitoring and management of data distributed across channels to assure the success of omnichannel banking systems - Description of the tools necessary, such as remote monitoring, key performance indicators, and dashboards to monitor the condition of machines, devices, and networks - Solution examples, profiled and illustrated - The goals of deployment of robust, real-time monitoring systems Companies Mentioned - Diebold - Elan - Fiserv - INETCO - NCR For more information visit http://www.researchandmarkets.com/research/zjbkbg/systems
View source version on businesswire.com: http://www.businesswire.com/news/home/20160503006969/en/ |
