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Stellar Call Centres expands outsourcing relationship with Australian telecommunications provider
Stellar Call Centres, a leading Australian call centre outsourcing provider, today announced that it has expanded its relationship with an Australian telecommunications service provider to provide outbound telesales campaign services.
The expanded relationship, which currently includes various short-term tactical campaigns to support the client’s marketing and promotional activity, will provide further support for the growth of the telecommunications provider. The outbound campaign will operate from Stellar’s Joondalup call centre facility in Western Australia.
Stellar Call Centres has developed a strong partnership with this client over the past two years providing various tactical campaigns and supporting their customer interactions needs.
“Telecommunications providers face increasing competitive pressure and the need to differentiate their offerings to win and retain customers, ” said Steve Morphett, Chief Executive Officer of Stellar Call Centres. “Stellar understands the challenges that telecommunications providers face. We look forward to building on our relationship with this important client and continuing to support their future growth”.
Stellar Call Centres will use Maestro Plus, their proprietary campaign management system, to effectively manage all campaign activity and reporting.
About Stellar Call Centres
Stellar Call Centre Solutions is one of Australia’s leading outsourcing providers, with nine call centre sites around Australia employing over 2,800 staff, and one call centre site in the Philippines. Stellar also offers document management and workflow automation technology and outsourcing solutions through Stellar Business Process Solutions. Stellar’s consistent service quality across various communication channels helps clients reduce operating costs, improve quality levels and increase revenue per customer. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. For more information, visit www.stellarccs.com
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