TMCnet News
SquadRun Inc. Announces the Launch Of SquadVoiceNEW DELHI, April 27, 2016 /PRNewswire/ -- -India's First On-demand Mobile Workforce -A first-of-its-kind Solution That Helps Businesses Create a Call Centre in a Click SquadRun Inc., India's first mobile marketplace for on-demand mobile workforce, today announced the launch of its second offering SquadVoice, a revolutionary voice-based solution that helps businesses set-up an on demand call centre in a few clicks. SquadRun's android application is a platform that connects businesses to a highly qualified workforce termed as agents. SquadVoice agents are carefully selected based on their comprehension, communication skills and most importantly, after a thorough mapping of their skill-sets in sync with specific business requirements. This process leads to amassing a team of qualified professionals, driven by their interests and intent to generate additional income. Typically, a group of educated and qualified college graduates, housewives and young professionals who can work from home or anywhere else through the SquadRun app can be a part of the qualified workforce. The SquadVoice mobile workforce platform enables businesses to gain access to a scalable cost-effective workforce through a 'pay-as-you-go' model, thereby converting all fixed costs to variable costs unlike in traditional models. The set-up time is less than 7 days without the need to spend any additional time and resources on hiring a new workforce, investing in operational costs or outsourcing the task to a customer contact company. With a unique set of additional advantages including the ability to put together a strong infrastructure with no operational overheads that is scalable and flexible in nature, SquadVoice helps businesses reduce costs by 40-60% while delivering call quality and accuracy of over 98%. Commenting on the launch, Apurv Agrawal, Founder and CEO, SquadRun said, "Calling practically fits into every possible business model, be it to engage with customers, collect feedback or to run operations. The top outsourcing firms are affordable only to large-scale enterprises. We saw that hyper growth start-ups and established businesses with large backend requirements had no option but to resort to asset heavy solutions such as building large in-house teams or partnering with small BPOs whichin turn slowed their growth, drained their capital and in some cases, resulted in data theft." He added, "SquadVoice is the go-to solution for all growth stage start-ups and SMEs that require speed, flexibility and scale to manage their ever-growing backend business operations. It will empower businesses to design efficient workflows by providing them access to a highly curated mobile workforce across the country with no additional liability to focus on setting up costs or complying with FTE protocols and constraints." SquadVoice utilises the power of technology, mobile and people to provide businesses with an on-demand call centre, which allows real-time execution of outbound calling operations. The solution empowers both young and established companies to seamlessly tap multiple stages of the customer funnel and perform business tasks ranging from qualifying and verifying leads to improve contact-ability, sourcing additional data on leads, operational calling for scheduling deliveries or appointments, gathering customer feedback and reviews, responding to customer queries and conducting service audits to re-engaging old customers, all at the click of a button. A business needs to provide a script and numbers and SquadRun takes care of the rest. The app also features call recordings, number masking and data capture. "SquadVoice has been a great partner in tracking and improving marketplace health for Shopo, Snapdeal's P2P marketplace. With the combination of high quality agents and easy ramp up, they have an unmatched solution for voice based tasks," said Rohit Misra, Product Manager at Snapdeal. Apurv further added, "We often get requests for tasks that are standalone in nature and require quick execution. For instance, a clinic in Gurgaon was looking at organising a blood donation camp and needed assistance with a one-time outbound calling campaign for 15,000 numbers to organize it. A well-known outsourcing firm would have never taken up this project due its sheer nature and low volume and the clinic was extremely wary of handing this over to a smaller BPO due to high risk concerns around data theft. SquadRun filled this gap perfectly. We stepped in and were able to set up the campaign in a few hours and execute it over a week sans any set-up cost, fixed cost or logistical issues. We believe advantages like these are a very powerful asset for a business of any size." SquadVoice has put in place stringent quality control mechanism, qualifiers and proprietary algorithms which ensure optimum quality. Inaccurate submission of a task leads to annulment of the assigned task. Post successful completion of a task, SquadVoice remunerates its agents by transferring a designated amount to a mobile wallet that is linked to their bank account. SquadRun's strong infrastructure ensures data confidentiality and privacy of the calls made through masked numbers, pre-defined call scripts, non-disclosure agreements with qualified callers and complete recording and records of each call that are monitored on an on-going basis for quality control, call transcripts, call history and reports. They also provide the flexibility of sharing data either via spread sheets for direct API integration with a business's database for seamless integration. Brands such as Snapdeal, Urbanclap, Voonik, Exotel, and AasaanJobs amongst others have utilized SquadVoice to execute their calling campaigns, validating the success and benefits of this solution. About SquadRun Inc. SquadRun, the data operations business of SquadRun Inc., helps businesses outsource operational tasks to a distributed mobile workforce. It is currently helping over 35 companies including Snapdeal, Groupon, Myntra, Craftsvilla, Flipkart, Shopclues.com, Times Internet, and Yatra.com to manage a variety of back-end operations such as cataloging operations, which include quality checks, tagging images, product categorization, product grouping along with data collection and moderating reviews. SquadRun Inc. is an innovative platform that provides efficient solutions to business problems and acts as a source of secondary income with an average monthly payout ranging from INR 3,000 to INR 12,000. Over the next few years, SquadRun Inc. aims to empower over 1 million people through its platform on a day-to-day basis. Media contact information 
|