[January 19, 2016]

Sitel Receives TMC 2015 Customer Experience Innovation Award

Sitel, a leading global customer care provider, announced today it has been awarded the TMC 2015 Customer Experience Innovation Award for the Sitel Intelligent Desktop.

Presented by TMC's CUSTOMER magazine, the 2015 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences. The Sitel Intelligent Desktop is a cloud-based customer experience management platform that helps clients meet customer demands for proactive support at any time and on any channel (web, social media, mobile, chat and SMS) while maintaining a single brand experience.

"Leading brands trust Sitel to deliver outstanding customer experiences that lead to long-term satisfaction and loyalty," said Sean Erickson, EVP, Chief Marketing and Infrastructure Officer for Sitel. "Through the Sitel Intelligent Desktop, brands can provide seamless and exceptional experiences by meeting customers where they want to connect. This award demonstrates the value of Sitel Intelligent Desktop to create meaningful interactions between customers and brands."

"Congratulations to Sitel or receiving a 2015 Customer Experience Innovation Award. Sitel has been selected for enhancing the customer experience and improving business relationships," said Rich Tehrani, CEO, TMC (News - Alert). "We're pleased to recognize this achievement."

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC
Global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

About Sitel
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry experience, Sitel serves more than 62 markets in 40 languages, with 61,100 passionate and talented associates from 108 contact centers strategically located in 21 countries. Combining comprehensive customer care capabilities, leading multichannel solutions, and unparalleled experience across all industries, Sitel collaborates with some of the best known global brands to help deliver outstanding customer experiences. Visit sitel.com to learn more.

View source version on businesswire.com: http://www.businesswire.com/news/home/20160119005019/en/

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