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SIP ESSENTIALS – Microsoft OCS-Office Communications - Server Special Edition With Special Virtual OCS LabNEW SIP ESSENTIALS – Microsoft (News - Alert) OCS-Office Communications Server Special Edition With Special Virtual OCS Lab An Executive Guide to SIP & Microsoft OCS-Office Communications Server/Communicator For scheduling and questions, please call 303-594-1694 or [email protected] Available Online or Classroom (onsite) 2-3 Days This course was created to help enterprise technical-executive managers, channel partners and others better understand SIP-Session Initiation Protocol and Microsoft’s OCS-Office Communications Server. There is more than a year of research, interviews, discussions, meetings and presentations to channel partners, providers, manufacturer's and other interested parties in the SIP-VoIP industry. Course Overview and Outline Who Should Attend: - This online course is designed for enterprise executive and technical managers, channel partners, VAR-Value-Added Resellers, SI-Systems Integrators, telephone interconnect, agents, master agents and consultants. In addition, this course will benefit corporate technical, staff marketing, training business development, sales, channel managers, operations, engineering, support and other corporate managers for SIP-VoIP providers, carriers and manufacturers. What You Will Learn: • Explore Microsoft’s OCS-Office Communications Server features, concepts, call flows, configurations and other issues for evaluation and implementation. Review the fundamentals of IP-Internet Protocol and platforms required for high performance SIP-VoIP systems. This includes soft switches, gateways, routers, services and other critical components. • Explore business applications and opportunities. Review what customers are buying today and why they are buying. In addition, emerging “killer applications” will be explained in depth. • Quickly grasp complex subjects such as H.323, MGCP  and SIP. As SIP-Session Initiation Protocol emerges are the key VoIP communications protocol, discover how this technology will impact all voice communications systems from key, PBX, IP-PBX, hosted, managed and other systems. • Understand basic and advanced SIP-VoIP concepts features. From hosted, managed, IAS, and IP-PBX, quickly understands “what’s-what” for different customer applications and business models. • Probe the issues behind Integrated and Converged Access. Understand when and why organizations need a converged access solution. • Understand why “network assessment” is critical to any SIP-VoIP implementation and why this step cannot be overlooked. • Address the issue of QoS-Quality of Service by overcoming jitter, echo, noise and other network problems. Review the role of RTCP and other tools to monitor and maintain high performance VoIP networks. • Understand the functions of the new communications “toolbar.” See how the benefits of “unified communications” as they improve business operations. • Assess the Top-10 issues why SIP trunking and hosted VoIP is more than “dial-tone,” and how it can represent change in the business and business model of even the smallest enterprises. Discuss and explore new ways to improve fundamental business processes. • Explore how a SIP-VoIP call is processed and review potential security attacks. Discover how SPIT, VOMIT, DOS and other terrorist attacks can target not just data, but voice packets. • Review SIP and SIP Trunking and all the implications and applications from TCO-Total Cost of Ownership to QoS-Quality of Service. SIP Trunking is the most profound new form of telecommunications since POTS. ________________________________________ Detailed Course Outline A . Fundamental Network and IP Technologies – the IP in SIP 1 - Voice to digital to packet transmission 2 - Optical Fiber Bandwidth 3 - Transmission Concepts - T-1 – PRI – SIP Trunking 4 - Integrated Access Services - Dynamic Bandwidth Allocation 5 - Introduction to Internet Protocol 6 - Back to basics - cabling and electrical 7 - TCP/IP and other Protocols & Layers, RTP , RTCP, SDP, SOAP, SALT 8 - Hardware – Routers- IP, Switches-MAC & WiFi (News - Alert)-VLAN-VPNs, 9 - Protocols - H.228, H.323, MGCP & SIP plus Desktop "Softphones" and Toolbars – “end points” 10 - IPBX and Hosted bringing it all together B. SIP Essentials - SIP Introduction and Overview - SIP Definition – IETF (RFC-3261) and Manufacturers - SIP – Applications Layer 7 Protocol – Peer-to-Peer protocol - SIP – Before and After - SIP and Hosted – Better or Worse or Both - SIP Signaling – Introduction, URI-Uniform Resource - SIP & SBC-Session Border Controllers, servers, gateways, - SIP with and without IADs-Integrated Access Devices - SIP and SIP Phones, Softphones, Mobility, - SIP Signaling Basics – Inbound/Outbound calling - SIP Trunking – Incremental “Slope” Growth - CODECS-COmpression-DECompression signal processors – issues and answers C. SIP Trunk Replacement & Disaster Planning - SIP & Open Standards - SIP and Trunk Replacement – same or different thing - SIP and Proxy ARP-Address Resolution Protocol - SIP and HSRP-Hot Standby Routing Protocol - SIP and MPLS-Multi-Protocol Label Switching – COS and QoS - SIP QoS – oxymoron or critical concept - SIP on-net and off-net issues – overflow call processing - SIP TCO-Total Cost of Ownership – Top-10 Benefits D. SIP Technology - Indepth - SIP “Methods” – Writing call processing as easy as email – invite, ACK, bye, etc. - SIP Inbound and Outbound call processing - SIP Forks, UA-User Agent, B2BUA-Business-to-Business User Agent, SIP Proxy, Redirect, Presence, Forking – parallel-sequential-mixed, loops, spirals - SIP Signaling “commands” – 1xx-6xx - SIP – OSI-Open Systems Interconnection - "If you do not know where you are going, what difference does it make which path you take".....Cheshire Cat (Alice in Wonderland) E. SIP Security – “Best Practices” – Reality Check - SIP Security “Best Practices” – overview (very basic, not indepth) - SIP Firewalls and Security – SPIT-SPam over Internet Telephony, DOS-Denial Of Service, VOMIT-Voice Over Misconfigured Internet Telephony and other emerging problems - SIP Security and “Access Policy” – Stateful IP Filtering and Inspection, Static and Stateless IP Filters, TLS-Transport Layer Security, NAT-Network Address Translation, Persistent connection, Multi-homed hosts, etc. - SIP and MIM-Man-In-the-Middle attacks – Understanding wireline and WiFi wireless attacks F. SIP Security Architectures – Building Blocks - SIP Security Architectures – eight different VoIP configurations evaluating SIP-Aware (News - Alert) Firewalls and other security options - - Type 1 – Dedicated IP Pipe for VoIP - Type 2 – Merged MPLS-Pipe with LER Tagging VoIP - Type 3 – Merged IP pipe with SIP-Aware Firewall (SAFW) - Type 4 – Separate IP Pipe for VoIP with Existing Non-SIP Firewall and SIP-Aware Firewall (SOFW) - Type 5 – Merged IP Pipe with Incumbent Non-SIP-aware Firewall, No DMZ Port and SIP-aware Firewall (SAFW) - Type 6 – Looks like Type 5 but Merged IP Pipe with Incumbent Non-SIP-aware Firewall, No DMZ Port and SIP-aware Firewall - Type 7 – Merged IP Pipe with Incumbent Non-SIP-aware Firewall with a DMZ Port - Type 8 – Merged IP Pipe with Incumbent Non-SIP-aware Firewall - Other approaches to SIP Security - Proxy/Gateway Inside the Firewall, Proxy/Gateway in Co-Edge Mode and Proxy/Gateway Outside the Firewall G. SIP Class of Service & Quality of Service - SIP COS-Class Of Service and QoS-Quality of Service – ethernet meets “smart” IP - Managing “real-time” voice with RTCP-Real-Time Control Protocol – MRB-Metrics Report Blocks - Inside MRB – what’s what with all the info H. SIP Applications and Future Outlook - SIP Applications – IM-Instant Messaging, Presence, Event Notification, Ondemand Conferencing, Click-to-call, - SIP for Call Centers – calling options and pricing benefits - SIP – exciting new applications - SIP Total Tutorial with Future Outlook – IMS-IP Multi-media Systems – content servers, wireless integration, media gateways, etc. I. Top-10 Critical Technologies to SIP 1 – IP protocol, IP networking and a VPN 2 - The difference between IAS-Integrated Access Service versus Converged Access Service - Enhanced IAS with MPPP-Multi-link Point-to-Point Protocol, PPP Multilink Protocol (MP), L2TP-Layer 2 Tunneling Protocol 3 – SIP-Session Initiation Protocol Trunking 4 – Justification for an IP PBX – options and approaches 5 – Technical difference between IAS-Integrated Access Service, Hosted and Managed VoIP - Call processing with Route, Image, DHCP, DNS , Configuration servers 6 – “Open Source” PBX options 7 – QoS-Quality of Service importance - how to measure it and fix it 8 – Softphones – Where they make sense - user benefits 9 - The difference between IPT-Internet Protocol Telephony and VoIP? Cisco, Broadsoft, Sylantro and other platforms 10 - Unified Communications (News - Alert) – Mobility Applications J. Top-10 Steps to a Successful SIP Implementation 1 - User Needs Assessment 2 - Network Assessment 3 - Systems Upgrade 4 - Pre–Installation Planning 5 - Data Systems Integration - VLANs, VoWLANS, Planning for WiFi, WiFi and IP Wireless "Roaming," WiFi Security and more 6 - Installation and Cutover 7 - Managing Change - Training 8 - Ongoing Use and Expectations 9 - Billing 10 - Managed Services (CTO, monitoring, remote support, training, business development and others) & Future Applications K. Diagnosing & Tools for Troubleshooting SIP Networks 1 - Problems 2 - Testing for Problems 3 - Potential Solutions 4 – Best Practices 5 – Vendors of Technical Solutions for VoIP Network Management 6 - Conclusions and the Bottom Line L. OCS – Special Tutorial (for onsite this is Day 3) Here are just some of the terms used in Microsoft OCS-Office Communications Server. Each of these terms and others are explained in this OCS Special Edition: • Active Directory • Active Directory servers • Address Book Server • AJAX • Asynchronous Transcoding • Centralized Conference Control Protocol (CCCP) • Director • DNS Service Location (SRV) resource record • Edge Server • E.163 format • E.164 format • Enterprise Edition configuration • Enterprise Edition Consolidated configuration • Enterprise Edition Expanded configuration • Federated users • Federation • Focus • Focus Factory • Front End Server • Fully Qualified Domain Name (FQDN) • G.711/G.729 • Global Address List • Global Catalog Servers • Global System for Mobile Communications (GSM) • Group instant messaging • Group policy • Globally Routable UA URI (GRUU) • Information and Content Exchange (ICE) • Instant messaging • Internet Information Services (IIS) • Kerberos protocol • Lightweight Directory Access Protocol (LDAP) • Load balancing • Mediation Server • Media Gateways – Basics, Advanced, Collocated • Microsoft Antigen • Microsoft Exchange Server 2007 • Microsoft IntelliMirror • Microsoft Management Console (MMC) • Microsoft Office Live Meeting 2007 • Microsoft Office Mobile Communicator 2007 • Microsoft Office Web Communicator 2007 • Microsoft SQL Server 2005 • Microsoft Systems Management Server (SMS) • Microsoft Windows NT LAN Manager (NTLM) • Multipoint Control Unit (MCU) • Mutual Transport Layer Security (MLTS) protocol • Network Address Translations (NATs) • On-Premise Audio/Video Conferencing Edge Server • On-Premise Audio/Video Conferencing Server • On-premise Web conferencing • Perimeter servers • Persistent Shared Object Model (PSOM) protocol • Presence information • Presence level • Proxy Server • Real-Time Control Protocol (RTCP) • Real-Time Transport Protocol (RTP) • Remote Call Control (RCC) gateway • Remote Office integration • Remote user • Round robin • Schema • Secure Real-Time Transport Protocol (SRTP) • Session Initiation Protocol (SIP) • Session Initiation Protocol Uniform Resource Identifier (SIP URI) • Simple Traversal of User Datagram Protocol Through NAT (STUN) • SIP client • SIP-PSTN gateway • SIP-to-IP-PBX interoperability • SIP-to-PBX interoperability • Softphone • Speech Server • Standard Edition configuration • Telephony gateways • Transport Layer Security (TLS) • Transcoding • Traversal Using Relay NAT (TURN) • Web Conferencing Edge Server • Windows Script Host (WSH) Special Virtual OCS Lab In addition to the classroom presentation, a “virtual OCS” lab/demonstration will be included. The purpose of the virtual demonstration is to give attendees a “test drive” of OCS and be able to ask implementation and configuration questions. The lab is in the R&D stage of development and may change without notice, however, the following issues will be addressed: • Prepare AD-Active Directory and AD Authentication Credentials • Prepare Global Catalog Server • DNS-Domain Name Services • Review Security Services • Administrative Tools "Snap-in" • Microsoft Management Console (MMC) • Call Detail Records • Phone Management and Usage At this time, the virtual lab is not available for the online version. However, this list is being updated, please email for additions. About Course Leader - Thomas B. Cross – CEO TECHtionary.com has three decades of experience in startups and consulting advisor with leading providers and venture capital companies in market planning and development, hardware/software design and development, project management, intellectual property in telecommunications, information technology, conferencing, teletraining, telecommuting, groupware, networks, call centers, internet, artificial intelligence and other fields. He has managed the successful development of more than 10 software, hardware and internet products to market and received industry awards for this work. He has authored 13 books, wrote, produced and directed 15 commercial videos and creator and producer of the World's Largest Anima ted Knowledge Source on Technology – http://www.techtionary.com – recipient of Web Hosting Magazine Editors Choice for Best Technical Help. He is a member of the Technical Board of Advisors for the VoIPSA-VoIP Security Alliance (News - Alert). |