[May 18, 2012] ShoreTel releases new interface for cloud-based phone system Tweet May 18, 2012 (Datamonitor via COMTEX) -- ShoreTel, a provider of cloud-based business phone system and communication solutions, has announced the release of M5 Portal, an enhanced customer administrative tool and business intelligence interface for its cloud phone system. M5 Portal is a new simplified interface for ShoreTel cloud-based phone system users and administrators. It provides users with a single application for managing user preferences, system configuration and business intelligence data, the company said. The portal gives individual users the access they need to set preferences such as personal call routing manage voicemail and review call statistics through a simple Web interface. For managers, the M5 Portal is the window into business activities including sales performance, service levels and staffing efficiency. M5 Portal includes phone-based business intelligence and analytics that can be assessed using detailed reports and customized dashboards. Individual users will see information related to their own phone use, while authorized managers will see information for the entire organization. "Brilliantly simple is at the core of ShoreTel's DNA and we are committed to giving our customers powerful tools that are easy to use," said Jeff Valentine, vice president of product for ShoreTel's Cloud Division. "By bringing all of our user and administrative capabilities into one interface, we've made it as simple to manage your personal phone preferences as it is to access the wealth of business intelligence that the portal provides." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon [ Back To TMCnet.com's Homepage ]