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Securus Challenges ICSolutions (ICS, a Keefe Company) to Technology Bake OffDALLAS, Nov. 18, 2016 /PRNewswire/ -- Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring, announced today that it has offered a challenge to a smaller competitor, ICSolutions, to have an independent technology judge determine who has the largest and best product set, the most modern high tech/sophisticated telephone calling platform, and the best customer service. "ICSolutions may tell customers that they do most of what we do – which clearly is not the case – far from it," said Richard A. ("Rick") Smith, Chief Executive Officer at Securus Technologies. "So – I make an offer of having an independent judge evaluate both product sets, both calling platforms, both patent portfolios, and both customer service models – it really isn't a fair comparison to ICSolutions because of what we have invested here at Securus in the last four (4) years. We have invested over $670 million back in our business including the acquisition of companies, technologies, partnerships, and product development along with a state of the art Technology Center and US customer service center, while ICSolutions has invested less than 10% of what we have in the inmate communications/product sector." "We know ICSolutions' technology platforms because we used to use older, less efficient, less feature-rich, premise-based systems, we used to have a very small centralized platform and have these comments when comparing the two (2) companies' technologies and operating platforms:
"We have talked with customers that have multiple carriers and converted to Securus – and their message is clear – they prefer Securus' technology, customer service, and economics," said Smith. "So my offer to ICSolutions is – will you take the technology challenge bake off? It's almost a rhetorical question – if I was them – I would politely decline that offer. They should be scared to death of comparing technologies, calling platforms, and product capabilities," Smith stated. ABOUT SECURUS TECHNOLOGIES Headquartered in Dallas, Texas, and serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies focuses on connecting what matters®. To learn more about our full suite of civil and criminal justice technology solutions, please visit SecurusTechnologies.com. Logo - http://photos.prnewswire.com/prnh/20100831/DA57799LOGO
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/securus-challenges-icsolutions-ics-a-keefe-company-to-technology-bake-off-300365858.html SOURCE Securus Technologies, Inc. |