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Remote Control Software Enables Support for SMBs
(Market Wire Via Thomson Dialog NewsEdge) RIDGELAND, MS, November 14 / MARKET WIRE/ --
Small and medium-sized businesses are
increasingly challenged by the need to get and stay ahead in their highly
competitive market. According to an IDC study, more than 60 percent of
businesses with fewer than 1000 employees view improving efficiency as
their top priority in this race. However, they often lack the resources to
acquire the technology and staff needed to do so. Bomgar's remote control
software provides service and support professionals with the solution
they need to offer support services previously inaccessible to the SMB
marketplace.
Small businesses do not often have the sophisticated and integrated mobile
network required to ensure business continuity. The sales force and other
staff, using a variety of systems, devices and Internet connections, and
often operating from hotels, airports and home offices, need to be able to
access company information and employees quickly so they can get the vital
information they need to conduct business quickly and efficiently.
However, when they're having technical problems with their computer and
other devices, they often do not have access to the IT helpdesk support
they need. In fact, a recent study conducted by the Small Business
Technology Institute revealed that 80 percent of these businesses allocate
no financial resources to IT, 57 percent have no IT staff, and 29 percent
have their IT support handled by someone whose primary duties are non-IT.
The impact on small business growth is significant: workflow is interrupted
for both the remote employee needing IT helpdesk support and for the non-IT
staff trying to deal with IT problems. Lacking the financial resources to
remedy the situation, growth efforts are thwarted.
Small businesses can help increase efficiency by service and support
professionals using Bomgar's appliance-based remote control software. In
addition to providing secure access to remote computers and devices with a
variety of operating systems in just seconds, regardless of location, a Comparative Cost
Analysis shows that the Bomgar Box(TM) is more affordable than other
remote control software solutions, especially over the long run. The
savings can then be passed onto small business customers so they can afford
the IT helpdesk support they need to keep up with and get ahead of the
competition.
For more information on how Bomgar's remote control software can help you
give small and medium-sized businesses the IT helpdesk support they need, visit the
Bomgar website.
View the original press
release
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Contact Info:
Melissa Dent
601-519-0139Email Contact
Copyright 2007 Market Wire, Incorporated
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