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Redknee, Wipro, Verizon and Infosim Improve the Digital Customer Experience with Service Analytics Driven AutomationTORONTO, May 16, 2017 /CNW/ - Redknee Solutions Inc. (TSX: RKN), a leading provider of business-critical billing and charging software and solutions for communications service providers, is pleased to announce the launch of a Catalyst, together with Wipro, Verizon, and Infosim, to be presented at TM Forum, 15-18 May 2017, in Nice, France. Consumers expect service providers to meet their needs in real time, like when users need additional services or a dynamic upgrade to high definition digital conference services during an active conference call. The Catalyst demonstrates how digital service providers can achieve an optimal balance between a superior customer experience and the best utilization of their network resources and infrastructure. By leveraging performance measurements and analytics, they can understand the quality of the user experience and up-sell an even better service or experience, or compensate for bad or compromised experiences in an automated manner. Come see the demonstration of this visionary technology at booth 9 on the 3rd floor during TM Forum, May 15-18, 2017 in Nice, France. The ability for companies to create an extraordinary customer experience is critical to creating competitive advantage, improving customer retention, driving high customer satisfaction and groing their revenue. The Redknee Catalyst uses insight, analytics and SDN/NFV technology to identify the changing demand profile of a customer and will automatically initiate actions to improve the quality of service which results in a better customer experience and increased revenue for the service provider. The Catalyst enables service providers to tailor their solutions to the customers' individual needs by offering additional services or discounts at right time and in the right way. The Catalyst shows how service providers can create customer success by improving the way it automates processes to improve the overall customer experience. Dr. David Hock, Director of Research at Infosim®, commented: Danielle Royston, CEO at Redknee, commented: For more information about Redknee and its solutions, please go to www.redknee.com. About Redknee: References to Redknee refer to the combined operations of those entities. For more information about Redknee and its solutions, please go to www.redknee.com. SOURCE Redknee Solutions Inc. |