Qualtrics Delivers on Experience Management Vision with New Seamless, Unified Platform

SALT LAKE CITY and SEATTLE, Nov. 16, 2017 /PRNewswire/ -- Qualtrics, the leader in research and experience management, today announced enterprise-level product enhancements to its Experience Management Platform™. The new enhancements focus on providing an integrated user experience as well unified respondent management across the platform.

"We announced our radical vision for holistic experience management across the organization at Insight Summit earlier this year. And today, delivering exactly on target, we're thrilled to unveil the unification of all our experience management solutions on a single user interface. By bringing these solutions together into one experience, organizations now have a single, integrated solution to help drive experience management excellence," said Ryan Smith, CEO and co-founder, Qualtrics.

Smith continued, "This accomplishment has taken tens of thousands of engineering hours, working to create a unified platform and setting the foundation so we can deliver new innovations to disrupt the industry in the future. There is no other platform in the world that provides an enterprise-level view of all key experiences provided by an organization, providing insights about the critical relationships between product, employee, customer and brand experiences."

Qualtrics Experience Management Platform is the world's only solution that allows companies to monitor the vital signs of their business, and measure and improve the four core experiences of their business. The XM Platform helps:

• Product leaders conquer the competition by making it easy to incorporate user feedback into every product decision, prioritize new product features, and build a data-driven product roadmap.
• Marketing departments identify essential brand drivers, increase brand equity, and test and improve advertising.
• Human resource leaders and managers drive employee excellence by measuring and optimizing every stage of the employee lifecycle.
• Customer experience professionals monitor, respond to and improve every interaction along the customer journey.
• These experience management capabilities are powered by the world's most powerful research platform, Qualtrics Research Core™.

Now consolidated on a single user interface, the XM Platform delivers a unified experience to everyone across the organization, eliminating the need for multiple, disconnected systems or disparate solutions across the organization.

The new enterprise enhancements to the Qualtrics platform will allow users to:

• Access all Qualtrics XM solutions from a single, unified experience: Qualtrics Customer Experience™, Qualtrics Employee Experience™, Qualtrics Product Experience™, Qualtrics Brand Experience™, and Qualtrics Research Core™.
• Administer custom contact frequency rules to manage respondents and prevent over-surveying and customer dissatisfaction.

By investing in experience management, customers have a tremendous opportunity to impact their business. According to Forrester's Total Economic Impact Study¹, a composite organization using the Qualtrics XM Platform realized benefits of more than $1.1 million over three years. When you compare this to the costs of investing in Qualtrics XM solutions, this represents a potential ROI of 674%.

To learn more about the Qualtrics Experience Management Platform and for a free demo account, please visit https://www.qualtrics.com.

About Qualtrics
Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.

Press Contacts
Julia Giona, Qualtrics
+1 (415) 828-4775 
[email protected]

McKenzie Haggard, Method Communications for Qualtrics
+1 (801) 850-3624 
[email protected]

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SOURCE Qualtrics

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