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Product Support Solutions Media Gateway Solution Now Rated ''Avaya Compliant''DUBLIN, Calif. --(Business Wire)-- Product Support Solutions (PSS), a leader in delivery, maintenance and support of voice self-service systems, today announced that its FlexxGate(tm) Media Gateway is compliant with key Contact Center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services. The FlexxGate(tm) Media Gateway helps businesses provide NextGen VoIP services to traditional telephony (TDM) based infrastructures. The application now is compliance-tested by Avaya for compatibility with: Avaya, Inc's Communications Manager release 4.0. "The Avaya DevConnect program has allowed us to build and test a product that will guarantee our customers a proven and tested integration to their Avaya products. With this compliancy, the FlexxGate(tm) Media Gateway provides the confidence to our customers and Avaya that we provide a viable, cost effective solution to the marketplace. Avaya compliance is key to our to business customers, as innovations based on open, standards-based platforms help them incorporate new technology easily and cost-effectively and uncover new possibilities for getting more out of their communications infrastructure," said Keith Ward, Chief Technology Officer of PSS. Product Support Solutions is a member of the Avaya DeveloperConnection Program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a member of the program, PSS is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-breed capabilities to their network without having to replace their existing infrastructure -- speeding deployment of new applications and reducing both network complexity and implementation costs. "By offering compliance testing to the many innovative companies like PSS who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available -- getting more out of their multivendor network and delivering new value to their bottom line." About Avaya Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500(R). Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services. Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com. About Product Support Solutions (PSS) Product Support Solutions is a voice self-service and contact center specialist. The company focuses on helping its customers improve and optimize the voice self-service channel. Product Support Solutions provides vendor-independent technology and business solution advice, systems development, delivery and deployment of infrastructure and applications, and maintenance and support. Product Support Solutions manages the voice self-service channel environment for a multitude of legacy and next generation customers representing over 150,000 ports of IVR globally. These customers are the world's leaders in customer service from Healthcare, Banking, Energy, Insurance, Transportation, Entertainment, etc, including more than 20+ companies from the Fortune 500. For more information, visit our Web site at www.productsupportsolutions.com. |
