[June 26, 2008] Passlogix Expands Technical Services & Support to Address Broad Adoption of v-GO Sign-On Platform Tweet NEW YORK --(Business Wire)-- Passlogix(R), Inc., today announced an expansion and enhancement of its technical services capabilities to support the rapidly growing global customer base for its v-GO(R) Sign-On Platform(TM), the market-leading enterprise single sign-on (ESSO) solution suite. The company has expanded and reorganized its technical services team to optimize pre- and post-sales support, and is also introducing an online customer/partner portal for fast self-service problem resolution. Passlogix's new multi-tiered support program is designed to deliver on-time/on-budget v-GO deployments, accelerate issue resolution, and help customers and partners take full advantage of v-GO's advanced sign-on technology. The staff is now organized into five expert teams dedicated to different phases of the evaluation and deployment cycle, with built-in information sharing systems to ensure continuity of service. The teams are: -- Customer Support - Offering 24x7 support with full escalation and break/fix capabilities, this multi-tiered team specializes in identifying, troubleshooting and resolving issues related to customer and partner v-GO deployments. Separate tiers dedicated to different levels of issue complexity and engineering needs enable quick triage and proper resource assignment. -- Customer Relationship Management - This group provides premium technical account management services ranging from aggregating product upgrade requests to assisting customers encountering unusual deployment challenges. It also manages the new customer and partner portal (currently in beta), which provides 24x7 access to case management information, documentation, product downloads and Passlogix's knowledge base to further simplify adoption, deployment and maintenance of the v-GO Sign-On Platform for customers and partners. -- Implementation/Professional Services - This group helps customers scope, plan, manage and deploy v-GO, leveraging best practices and customer-tested processes that facilitate smooth implementations. The team also works with in-region partners to help ensure successful deployments. -- Training - This team travels the world training customers and partners to effectively manage v-GO implementations, administer and troubleshoot v-GO issues after installation, and educate them on new release functionality. The team also develops customized training programs for customers and partners. -- Pre-Sales Engineering - Regional teams stationed around the globe work closely with customers to evaluate v-GO solutions against their business and technical requirements, provide guidance on integrating v-GO into their unique environments, and assist VARs and OEMs in their use of the v-GO platform. "With our rapid growth rate and ongoing expansion into new global markets, we want to be sure that we have the technical services staff and resources to provide first-class pre- and post-sales support for our v-GO platform," said Scott Bonnell, Passlogix VP of Technical Services. "This new team structure, the best practices knowledge behind it, and our new portal will enable us to provide expert, efficient and continuous assistance to enterprises that are considering or actively involved in v-GO implementations." The v-GO Sign-On Platform is built around v-GO SSO (v-GO Single Sign-On), the core application that automatically and securely signs users into enterprise applications after a single network logon without the need to remember and manage multiple users IDs and passwords. The v-GO suite also includes the market's first on-demand ESSO client and six complementary modules, including the first ESSO-based solution for shared account access, the first tool for managing disparate strong authentication devices, and modules that extend v-GO's single sign-on capabilities to any form of strong authentication and to kiosk environments. The suite has sold more than 10 million licenses to enterprises around the globe, earned top rankings from industry analysts, and been successfully deployed in the largest ESSO projects in the world. Implementation requires no modification to current applications and no dedicated or proprietary hardware, permitting deployment on existing servers. About Passlogix Passlogix is the developer of the v-GO Sign-On Platform, the market's most robust, scalable and easy-to-deploy enterprise single sign-on platform with successful installations in hundreds of organizations of all sizes and in all industries around the world. The company's patented intelligence-based technology eliminates lengthy and expensive implementation cycles, and provides rapid return on investment, by adapting to any existing infrastructure without the need for custom coding or replacement of legacy hardware or software. Founded in 1996, Passlogix is headquartered in New York City with sales offices throughout the United States, United Kingdom, Hong Kong, Singapore and China. For more information please visit http://www.passlogix.com/ Copyright (C)2008 Passlogix. All Rights Reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. For more information please visit, www.passlogix.com. 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