[November 19, 2009] NICE Recognized as the Worldwide Leader in Speech Analytics Tweet Nov 19, 2009 (Al-Bawaba via COMTEX) -- NICE Systems (NASDAQ: NICE), a leading global provider of advanced solutions that enable enterprises and securityorganizations to extract Insight from Interactions, transactions and surveillance todrive business performance, reduce risk and ensure safety, today announced that ithas been named the worldwide leader in speech analytics with an estimated 37 percentmarket share, in the new "2009/2010 Speech Analytics Market Share Report" by DMGConsulting LLC, a leading analyst firm. NICE also received perfect scores incustomer satisfaction in the professional services and training categories. Inaddition, the report highlights NICE's top ranking in the number of speech analyticscustomers, implementations and sites. The report is based on full-year 2008 marketperformance and covers 21 vendors, with seven primary technology providers. According to DMG Consulting's President, Donna Fluss, "Interaction Analytics (speechanalytics) is an important application area for NICE. They are making substantialR&D investments in it and have a built a professional services team that isdedicated to this solution. Customers are clearly responding well to theirInteraction Analytics professional services team, as is evidenced by the top scoresNICE received for professional services and training in DMG Consulting's 2009 speechanalytics customer satisfaction study." DMG Consulting "expects sales of speech analytics to be brisk and one of the hottestapplication areas in the contact center market" since they allow companies toaddress key business challenges, such as "retention, increasing sales and reducingexpenses/increasing productivity." "We are very pleased with the results of DMG's speech analytics market report -- itvalidates NICE's strategy and vision for interaction analytics-based businessapplications, which are one of our key enterprise growth drivers," said Barak Eilam,President of NICE Interactions Business Applications. "Being ranked the clear leaderwith the largest share of the market, and across other key parameters reflects thefact that NICE is the premier choice for organizations seeking to capture andanalyze the valuable insights hidden in interactions with customers. NICE is helpingenterprises around the world realize quantifiable business benefits by applyingthese insights to enhance the customer experience, as well as improve the bottomline." NICE Interaction Analytics business solutions are comprised of nine packagedofferings, including First Call Resolution, Churn Prediction, Average Handle TimeOptimization, Sales Optimization, Competitive Intelligence, Collections, Compliance,Quality Optimization and Marketing Campaign Effectiveness. These solutions are partof the NICE SmartCenter suite that also includes best-of-breed products that spanquality management, call recording, workforce management and performance management.NICE Interaction Analytics is also available as a hosted and a managed service. Thesolution can be implemented as a stand-alone solution or fully integrated withexisting processes provided by business intelligence and customer relationshipmanagement solutions. (C) 2009 Al Bawaba (www.albawaba.com) [ Back To TMCnet.com's Homepage ]