TMCnet News
NetSuite Selects Mindreef for Web Services Diagnostics and Support; Agreement Incorporates the Mindreef Support Solution into NetSuite's NetFlex Partner ProgramHOLLIS, N.H. --(Business Wire)-- Aug. 30, 2005 -- Mindreef(R), Inc., a leader in Web services diagnostics solutions, today announced that NetSuite, the leading provider of on-demand business management software, has chosen Mindreef to provide the support solution for its hosted Web services integration offering. Under the terms of the agreement, NetSuite will leverage the Mindreef Support Solution--a NetSuite-branded version of Mindreef SOAPscope--to incorporate Mindreef's award-winning Web services diagnostics tools and processes into its NetFlex Solutions Program. "Web services support teams face a number of unique challenges," said Mindreef co-founder Frank Grossman. "They're working with a more technically sophisticated customer base, solving problems that are difficult to reproduce, and supporting Web service APIs that lack a user interface, leaving no visual frame of reference with which to collaborate on problems." The Mindreef Support Solution includes Mindreef SOAPscope(R), the award-winning Web services quality and diagnostics application that allows support teams and customers to diagnose and resolve Web services problems collaboratively within an intuitive, highly visual environment. It also includes a suite of best practices that helps organizations provide high-quality support while driving down costs through more efficient support processes and techniques. "The Mindreef Support Solution is helping us provide the proactive, responsive Web services support our customers require," said Justin Foster, vice president of services and support for NetSuite. "We have informed our customers using Web services that we are standardizing our support efforts on the Mindreef Support Solution. Having customers provide us with Mindreef SOAPscope workspace files reduces our time-to-resolution dramatically, ensuring a positive customer experience while lowering our support costs." "We're very excited to play a role in NetSuite's Web services support offering," said Grossman. "NetSuite has taken a bold step in leveraging Web services for high volume, on-demand business computing, and we're glad to see the Mindreef Support Solution contributing to their success." About NetSuite NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management, order management and fulfillment, inventory management, finance and product assembly, e-commerce and Web site management, and employee productivity. In addition, NetSuite is delivered as an online service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite, visit www.netsuite.com. About Mindreef Mindreef, Inc. is delivering the industry's most comprehensive Web services diagnostics system, enabling application developers, testers, operations, and support staff to address the problem-solving challenges of distributed applications. Mindreef is a private company, venture backed by Kodiak Partners. For more information, visit www.mindreef.com. |
