Narayana Murthy speaks for BPO staff
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[December 19, 2005]

Narayana Murthy speaks for BPO staff

(The Times of India)BHUBANESWAR: Joining the wave of concern being expressed about safety of women in the BPO industry in the wake of the rape and murder of Pratibha Srikanth Murthy in Bangalore, Infosys chief N R Narayana Murthy on Monday stressed the need for BPO companies to ensure the safety of its female employees.



"There are multiple issues involved. There is no doubt at all that companies should ensure safety of women. The drivers should be bonafide employees and known to the people they are carrying home," he said, adding, "As important is the state's responsibility to create a sense of law and order. There should be feeling among the people that police will take action. Both the companies and the state have to act."

Murthy's words follow similar concern expressed by Nasscom president Kiran Karnik and the Call Centre Association of India about safety of female workers in the BPO sector. Murthy was here to participate in the 10th anniversary celebrations of Infosys software development centre at Bhubaneswar.



Shifting gears from women's safety to data security in BPOs, Murthy told a press meet, "We have asked the government to enact a legislation on data security. Most large BPO companies in India have good security systems, but small players at times get entangled in complications. A data security act would definitely help."

The Infosys boss also allayed fears that opposition to outsourcing in the West could adversely hit the BPO sector in India in the years to come and said, "We have to keep on increasing the value that we add, so that nobody can debate on outsourcing. We have to give the best value for money."

Asked about how he perceived the threat from China in the IT sector, Murthy pointed out that China churns out 2,500 PhDs every year compared to a much smaller number in India. "We have to work on this urgently because you need good teachers to train future IT workers. And PhD-holders are very much required," he observed.

Stating that his company was always looking at new areas, Murthy maintained that at this point of time he had not seen the need to shift out of Bangalore.

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