MONTREAL, Jan. 8, 2013 /PRNewswire via COMTEX/ --
911 Enable, the experts in E911 solutions for UC and IP telephony, today announced a new partnership to provide MyAssist with quick and efficient E911 call routing services. MyAssist is the world's finest concierge, emergency travel, and medical assistance service provider.
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In the event of an emergency, Telematics Service Providers (TSPs) like MyAssist must be able to connect their subscribers to the appropriate Public Safety Answering Point (PSAP) in the caller's geographic area. However, this can be challenging because MyAssist's Telephone Concierge Specialists (TCS) may be located in a different region than a calling subscriber, and may not have the necessary information available to connect a subscriber in crisis to their local PSAP. 911 Enable helps TSPs solve this challenge with its hosted PSAP Link service.
PSAP Link seamlessly integrates with MyAssist's proprietary technology to facilitate the transfer of 911 calls and location information to the appropriate PSAP with the click of a button, reducing emergency response times and improving subscriber safety. With connectivity to over 5,500 PSAPs across the US, PSAP Link ensures that MyAssist can connect their subscribers to the help they need, when they need it most.
"Our ability to provide E911 solutions for telematics places us ahead of traditional concierge services. MyAssist is now able to offer unmatched personal assistance because our operations can help our user-base during the times they need help the most," said Brad Rutta, VP of Marketing, MyAssist.
Together, 911 Enable and MyAssist have leveraged their partnership to provide comprehensive E911 services for added customer value.
"911 Enable was pleased to partner with MyAssist to deliver an innovative all-encompassing E911 solution designed to provide their customers with real peace of mind," said Lev Deich, Director of 911 Enable. "Working together, we were able to meet MyAssist's unique needs in a simple, cost-effective way."
To learn more about how 911 Enable helped MyAssist meet their E911 challenges, visit: http://www1.911enable.com/documents/pdf/MyAssist_Success_Story.pdf
TSPs can inquire about 911 Enable's solutions by calling 1-877-862-2835 or visiting http://www1.911enable.com/products-and-services/psap-link
About 911 Enable:
At 911 Enable, our success is driven by a focus on surpassing customer expectations for E911 value and performance. Working with key partners such as Avaya, Cisco, and Microsoft, we deliver IP phone tracking, E911 call routing and security notification solutions. These solutions help enterprises and service providers keep users safe while complying with federal, state, and local E911 regulations. Each year, we route more than 300,000 emergency calls for more than 40,000 organizations worldwide. To learn more, visit www.911enable.com or call 1-877-862-2835.