|[March 19, 2013]
Moxie Software Strengthens Partnership with Microsoft
SUNNYVALE, Calif. & NEW ORLEANS --(Business Wire)--
(Convergence (News - Alert) 2013) - Moxie
Software™, Inc., the leading provider
of customer-centric enterprise social software, today announced that it
is enhancing its partnership with Microsoft (News - Alert) Corp. by integrating
Microsoft's Lync with Spaces
by Moxie. The integrated solution will be available on April 1, 2013.
Sales and service contact centers will now be able to manage Lync phone
calls through Moxie Software's unified agent desktop. Also, contact
center professionals benefit from Moxie Software's knowledge
base and multi-channel solutions, including email,
media. The Lync platform gives agents the ability to collaborate in
real-time and Lync's future integration with Skype (News - Alert) will allow for
broader customer access to multi-channel contact centers.
Spaces by Moxie with Lync integration enables enterprises to provide
highly personalized customer experiences. The solution allows companies
Leverage, for the first time, Lync telephony in a multi-channel
Route Lync calls intelligently, using Interactive Voice
Response (IVR) data, to the right agent for superior customer
Integrate with Microsoft Dynamics CRM as the system of record and
single source of truth.
In November 2012, Moxie Software announced a partnership
with Microsoft to pursue a joint, go-to-market strategy offering Spaces
by Moxie™ within Microsoft
More details can be found here.
Comments about the news:
"The partnership between Moxie Software and Microsoft delivers an
unbeatable solution for managing all customer interactions in sales and
service contact centers worldwide," said Tom Kelly, president and CEO
of Moxie Software. "We are committed to develop the next generation
of customer communication applications that allow enterprises to quickly
source and deliver the right answers to their customers."
"It's really exciting that businesses can now leverage the power of
Microsoft Dynamics CRM and Lync together with Moxie Software's leading
omni-channel and knowledge management capabilities," said Fred
Studer, general manager for Microsoft Dynamics CRM. "This is not
only a winning combination, but also a cost effective solution that will
provide enterprises of all sizes greater ability to connect with their
customers and collaborate in real-time to meet critical business goals."
"By deploying Moxie Software with Lync integration, we have gained
access to a unified solution to better address customers' issues," said
Martine Koehler Andersen, director and founder at Spitze & Co,
Scandinavia's most specialized customer service consultancy group. "The
combined solution has given us competitive advantage by making customer
effective and efficient."
About Moxie Software, Inc.
Moxie Software provides the only customer-centric enterprise social
software suite that enables companies and organizations to effectively
connect employees, customers and partners to engage in business, share
knowledge and collaborate. Spaces by Moxie is a comprehensive solution
that powers more than three billion social interactions per year for
leading organizations in consumer services, financial, healthcare,
high-tech and media and entertainment. Moxie Software's customers are
able to innovate faster, improve operational efficiencies and provide
superior customer experiences. To learn more about Moxie Software, visit www.moxiesoft.com.
Moxie Software, Spaces and Spaces by Moxie are trademarks of Moxie
Software, Inc. All other company and product names mentioned are used
only for identification purposes and may be trademarks or registered
trademarks of their respective companies.
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