TMCnet News
Mount Sinai Health System Taps Salesforce to Transform Healthcare for More Than 350,000 Medicaid Recipients in New York CitySAN FRANCISCO, March 15, 2017 /PRNewswire/ -- Salesforce (NYSE: CRM), the world's #1 CRM company and Intelligent Customer Success Platform, announced that Mount Sinai Health System—an integrated health system committed to providing distinguished care, conducting transformative research and advancing biomedical education—is using Salesforce to coordinate and manage the care of Medicaid recipients in its Performing Provider System (PPS). The Mount Sinai PPS was formed under New York State's Delivery System Reform Incentive Payment Program (DSRIP), a multi-year, multi-part overhaul of the Medicaid system that began in 2015. The program aims to reach the most vulnerable populations in New York City and reduce avoidable hospital use by 25% for the next five years. The Mount Sinai PPS includes more than 10,000 Medicaid service providers and 200 community organizations, from large area hospitals, to private medical practices, nursing homes and substance abuse treatment centers, to soup kitchens, homeless shelters, housing agencies and faith-based service groups. Collectively, these groups are responsible for more than 350,000 Medicaid recipients across the New York Metro area. The Health System needed a way to effectively connect every provider and organization across its vast ecosystem—something that had never formally been done before—and easily provide individual caregivers with complete views of their patients, including medical histories, treatments, medications and other clinical data plus insights into social determinants. With this information at their fingertips, caregivers can better understand their patients' needs and provide more proactive and personalized care. Salesforce aligned with Mount Sinai to tackle this challenge and streamline the way communities are served. Using Health Cloud and Community Cloud, the health system is establishing a mobile, real-time care coordination program so everyone in the Mount Sinai PPS—from doctors and physical therapists to case managers and social workers—can help patients along every step of their care journey. For example, if an individual today fails to take medication at the right frequency because of issues at work, a doctor may only see the lapse in medication adherence, whereas a case manager may only see the employment concerns. The result is a disconnected look at the patient's life, which can impact care and lead to more expensive emergency room visits down the road. Health Cloud makes it possible for everyone involved to get a complete, up-to-date view of the patient so that they can help keep the patient on track with the goal of preventing an unnecessary trip to the hospital. Comments on the News "With Salesforce, Mount Sinai is arming thousands of Medicaid providers and community organizations with a more precise view of the demographics, lifestyle and health histories of patients," said Dr. Joshua Newman, chief medical officer at Salesforce. "As a result, they'll be able to collaborate more closely and put their patients at the center of care." About the Mount Sinai Health System For more information, visit http://www.mountsinai.org/, or find Mount Sinai on Facebook, Twitter and YouTube. About Salesforce Health Cloud About Salesforce Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE. This press release contains "forward-looking statements." All statements other than historical facts included in this press release, including, but not limited to, statements regarding the timing and the closing of the transaction, the financing for the transaction, the expected benefits of the transaction, prospective performance and future business plans, and any assumptions underlying any of the foregoing, are forward-looking statements. These statements are based on current expectations of future events. If underlying assumptions prove inaccurate or unknown, or unknown risks or uncertainties materialize, actual results could vary materially from the parties' expectations and projections. These forward-looking statements reflect Salesforce's expectations as of the date of this press release. Salesforce undertakes no obligation to update the information provided herein.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/mount-sinai-health-system-taps-salesforce-to-transform-healthcare-for-more-than-350000-medicaid-recipients-in-new-york-city-300423651.html SOURCE Salesforce |