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Markets and Markets : Service Quality Management (SQM) Poised to $2.1 Billion & Telco Customer Experience Management (CEM) Market worth $2.3 Billion by 2019(M2 PressWIRE Via Acquire Media NewsEdge) According to new market research report "Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market by Product Type (EFM, Web Analytics, Text Analytics, Speech Analytics), & by Provider Type (ISP, TSP, MSP) - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)" by MarketsandMarkets, defines and segments the SQM and CEM market into various sub-segments with an in-depth analysis and forecasting of revenues. The report also identifies the factors driving this market, various restraints and opportunities impacting it, along with the technology roadmap and adoption trends. Browse 152 market data tables, 19 figures spread through 221 pages and in-depth TOC on "Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market (EFM, Web Analytics, Text Analytics, Speech Analytics) (ISP, TSP, MSP) - Global Advancements, Worldwide Forecasts & Analysis (2014- 2019)" http://www.marketsandmarkets.com/Market-Reports/service-quality-management-sqm-telco-customer-experience-cem-market-1013.html Early buyers will receive 10% customization on reports. The Telco CEM market will grow from $1.6 billion in 2014 to $2.3 billion by 2019 and the SQM market will grow from $1.5 billion in 2014 to $2.1 billion by 2019, at a CAGR of 7.41% and 6.69%, respectively, during the forecast period. Download PDF Brochure @ http://www.marketsandmarkets.com/pdfdownload.asp?id=1013 MarketsandMarkets broadly segments the SQM and Telco CEM market by analytic types: enterprise feedback management, text analytics, web analytics, speech analytics, and others; by touch points: company website, branch/store, the web, and mobile and social media; by end users: small and medium businesses and enterprises; and by regions: North America (NA), Europe, Asia-Pacific (APAC), Middle East and Africa (MEA), and Latin America (LA). CEM is a necessary mechanism for gaining competitive advantage in the market. Organizations implement CEM to improve and upgrade their level of customer service. There are different tools and techniques that are used in the CEM process. The advancements in Internet technology and usage patterns have compelled organizations to manage traditional as well as introduce new and innovative customer channels. Traditional methods of customer interaction include retail outlets and sales representatives, whereas some of the emerging customer channels are social media, mobile phones, e-mails, and blog websites. These channels focus on business organizations and help in identifying gaps and developing optimized VAS in products and services based on the customer demand and customer feedback. VAS acts as a critical factor in acquiring and retaining customers as well as in enhancing the customer lifetime value. For more Inquiry:http://www.marketsandmarkets.com/Enquiry_Before_Buying.asp?id=1013 About MarketsandMarkets MarketsandMarkets is world's No. 2 firm in terms of annually published premium market research reports. Serving 1700 global fortune enterprises with more than 1200 premium studies in a year, M&M is catering to multitude of clients across 8 different industrial verticals. We specialize in consulting assignments and business research across high growth markets, cutting edge technologies and newer applications. Our 850 fulltime analyst and SMEs at MarketsandMarkets are tracking global high growth markets following the "Growth Engagement Model - GEM". The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write "Attack, avoid and defend" strategies, identify sources of incremental revenues for both the company and its competitors. M&M's flagship competitive intelligence and market research platform, "RT" connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets. The new included chapters on Methodology and Benchmarking presented with high quality analytical info graphics in our reports gives complete visibility of how the numbers have been arrived and defend the accuracy of the numbers. We at MarketsandMarkets are inspired to help our clients grow by providing apt business insight with our huge market intelligence repository. Contact: Mr. Rohan North - Dominion Plaza, 17304 Preston Road, Suite 800, Dallas, TX 75252 Tel: +1-888-600-6441 Email: [email protected] CONTACT: Mr. Rohan Tel: +1-888-600-6441 Email: [email protected] . (c) 2014 M2 COMMUNICATIONS |